Business Services Specialist II

JOB TITLE:

BUSINESS SERVICES SPECIALIST II

LOCATION:

Wilmington – OH, 3268 Progress Way, Wilmington, OH, USA

DEPARTMENT:

Release Services Group – Collateral Management Services

REPORTING TO:

Jennifer Robinette

JOB DESCRIPTION:

The Business Services Specialist II is a position within the Release Services Group. This team member will be responsible for the: execution of titles & lien satisfactions, notarization if applicable, and adherence to state/county requirements. This position is a fast-paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality.

Key Responsibilities:

• Manage a high volume of tasks in a timely, accurate and efficient manner.
• Work collaboratively with peers to manage resources and enhance work processes to meet overall service levels for internal and external clients.
• Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.
• Adhere to established procedures and compliance requirements when: signing off/executing, shipping documents, and similar activities.
• Use company proprietary software for research and data entry.
• Research, analyze and resolve problems in a timely manner.
• Perform other duties, as necessary.
• As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.
• Attention to Detail; good organizational skills; adaptability; demonstrates consistent accuracy and thoroughness; efficient and timely completion of work

Education and Experience:

Minimum

• High School Diploma, General Educational Development (GED) or comparable completed educational certification.
• Proficient in using Microsoft Office or Google Suite, products.
• Strong verbal and written communication skills.
• Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.
• Proven ability to organize and prioritize daily work.

Preferred but Not Required

• College degree or certification.
• Familiarity with automotive, titling or finance industry.

Workplace Environment:

• Fast paced, high volume, production.
• Perform routine and repetitive production work.
• Sit or stand, for lengthy periods of time.
• Prolonged exposure to computer screens.

Primary schedule will be day shift 9:00am to 5:30pm ET, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.

• Ability to lift or push up to 35 lbs.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

SHIFT/SCHEDULE:

9:00am to 5:30pm

EMPLOYMENT TYPE:

Permanent/Onsite

PAY TYPE:

Hourly