Account Manager

Who is the Account Manager?

Account Managers are people-people, responsible for the relationships between Leap and its clients. This means understanding the clients' business to be able to manage their needs and expectations AND understanding the Leap’s offerings to be able to shepherd internal resources.

The Account Manager acts as a key layer for the account team, juggling it all, from day-to-day relationship building to high-level strategic guidance. This particular account role will work heavily with our government client accounts.

Broad responsibilities include:

• Client engagement - relationships with mid-senior and junior levels, senior level client familiarity
• Manages up to account management leadership - provides info on client relationship health, project status and hourly burn rate
• Cross-functional team leadership – leads meeting and presentations, takes point on next steps
• Strategic thought leadership - input to internal strategists, guidance to teams
• Project involvement - manages high and medium-touch assignments and is the driving force for KO, fulfillment and completion of quality deliverables
• Creative guidance and assessment - ensures great direction going in and high quality going out
• Media guidance and assessment - ensures great direction going in and high quality going out
• Digital experience assessment - manages and holds teams accountable for timely, insightful, actionable reporting
• Production influence – works with producers to manages project and gain client alignment to ensure momentum and efficiency
• Financial awareness – approves billing, monitors hours and helps manage projects for efficiency

What do You Need?

• 3+ years agency account management experience
• Experience in marketing and advertising strategy
• Experience managing government or public section clients - and an understanding of the unique nuances of collaboration, compliance, and communication that come with it
• Excellent communication and relationship management skills, with prior experience in customer- or client-facing role(s)
• Experience brainstorming with a team for creative ideation
• Exposure to both B2B and B2C marketing
• Ability to juggle multiple competing tasks and deadlines without sacrificing timeliness or quality
• High degree of detail- and process-orientation
• Self-starter mentality with a passion for continuous learning

Important note: if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.