Accounts Receivable Lead
- Evaluate and decide upon credit worthiness of new and existing customers through analyzing credit applications.
- Determine when a customer account should be put on a hold or turned over to outside collections.
- Communicate credit risks or bad debt information to manager upon discovery.
- Reduce outstanding/past due invoices by contacting customers to resolve disputes and payment issues.
- Work with internal departments to maintain credit on individual accounts and accelerate collection process. Enlist the efforts of sales and senior management when necessary.
- Process and post customer payments in appropriate systems.
- Reconcile A/R for proper cash application.
- Ensure unapplied credits are identified on a timely basis and cleared against outstanding receivable balances as deemed appropriate by customer.
- Record information about financial status of customer and status of collection efforts.
- Handle customer escalations from A/R associates as needed.
- Act as the primary contact regarding billing questions from internal departments and associates.
- Sort and file correspondence as appropriate.
- Work to continuously improve Billtrust portal (invoice presentment system) and implement any changes.
- On a monthly basis, run and send applicable A/R reports to Raymond Dealers and Raymond Corporate.
- Request certificates of insurance (COI’s) from insurance agent and provide to customers as requested, and provide updated COI’s in conjunction with annual insurance renewal.
- Obtain and file sales tax exemption certificates from customers. Utilize database to track & obtain updated COI’s as needed.
- Coordinate with auditors as requested by Controller.
- Provide A/R training and guidance to associates.
- Consistently embrace and apply Purpose 27 behaviors.
- High school diploma or equivalent required.
- 5-10 years in business-to-business collections and/or accounts receivable required.
- Strong grasp of Microsoft Office software, primarily Outlook, Excel, and Word.
- Strong 10-key and keyboarding skills.
- Experience with customer and bill presentment portals.
- GL and bankruptcy knowledge is preferred.
- Credit management certification is a plus.
- Positive attitude towards customer service with good written and verbal communication skills.
- Excellent organizational and time management skills, with attention to detail.
- Ability to prioritize and manage multiple tasks.
- Passionate about continuous improvement and process optimization.
- Competitive benefit package including medical, dental, vision, life & disability
- Company Paid Short-term disability insurance
- 401k retirement plan with company match
- Employee Discount Program
- Volunteer Time Off
- Paid Time Off
- Referral Bonus
- Fun, competitive & team-oriented company culture
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