Retail Customer Service Associate
- Provide excellent service to customers.
- Treat all team members, vendors, and customers with courtesy and respect.
- Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
- Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
- Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
- Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions.
- Responsible for making sure all products in the department are stocked properly.
- Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork.
- Complete cycle counts as required.
- Update prices as assigned.
- Opening and closing store as assigned.
- Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
- Always continue to make customers a priority while working your department.
- Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
- Help out in other departments as necessary.
- Follow all company policies and procedures.
- Other duties as assigned.
- Customer Service
- Teamwork
- Attention to detail
- Communication
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Prolonged periods of standing and walking throughout the day.
- Must be able to lift up to 20 lbs at times.
This is a full-time position, scheduled 30-40 hrs/week. Days and hours of work vary. Must be available to work days, evenings and weekends. Required Education and Experience:
- High School Diploma or GED
- 2+ years of customer service experience
- 1+ years of retail job experience
- product knowledge of items in assigned department
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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