Asset Finance Collections Rep I

Asset Finance Collections Rep I Location Akron, OH (Downtown area) :

Description

Summary:

The Asset Finance Collections Representative I is responsible for the overall effective management of delinquency levels of an assigned Portfolio of accounts within the 1-60 day aging categories. This involves making of outbound calls and sending letters to delinquent customers as necessary to collect past due amounts, reconciliation of payment and billing histories and negotiation of payment arrangements. Periodically pulls and analyzes credit information from various sources in order to recommend appropriate actions on problem accounts.

Duties & Responsibilities:

• Manage delinquency levels within the assigned portfolio through the use of outbound calls, letters and use of third-party providers.
• Assist customers with account reconciliations utilizing payment and billing histories.
• Access and analyze appropriate credit information (i.e. consumer and commercial credit bureau reports) when appropriate.
• Communicate effectively with customers and/or their representatives as well as internal business partners to effectively solve delinquency issues.
• Recommend paths to resolution to customers and internal stakeholders including negotiation of payment arrangements.
• Perform other duties and projects as assigned.

Basic Qualifications:

• 2-4 years of experience in the banking/financial experience

Preferred Qualifications:

• Strong written and verbal communication skills with attention to detail.
• Strong analytical and problem solving skills.
• Ability to multitask in a deadline driven fast paced environment.
• Ability to make sound responsible decisions in a timely manner.
• Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software.
• Four-year college degree in Finance/Accounting/Economics or equivalent work experience
• 1-3 years of prior consumer or commercial collections experience.

Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)

No

Workplace Type:

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