CUSTOMER CARE SPECIALIST

Description

Position at Empire Packing

Customer Care Specialist

Purpose and Scope/General Summary: We are looking for a Customer Care Specialist located at JBS for our Mason, Ohio location. This position supports the JBS warehouse team with allocation entries of shipping orders into SAP. Maintaining inventory allocation for all divisions and data entry.

Responsibilities:

• Input all inventory allocations into SAP Shipping system accurately and on time
• Manage finished good inventory to ensure proper delivery to stores,minimizing stockouts and overstock situations.
• Manage detailed reports for the Demand Planning and Warehouse teams to support data-driven operational efficiencies.
• Will be trained to fulfill as a backup for key roles, providing coverage during team members' time off or vacations to maintain continuous workflow
• Responsible for keeping plants finished goods inventory updated and resolving issues in SAP
• Handle purchase orders for warehouse supplies and other procurement tasks, including entering pricing details and verifying accurate billing to control costs.
• May assume other duties as assigned.

Qualifications:

• High School Diploma or equivalent certification
• Must have inventory control experience
• Ability to speak, read, and write English
• Good verbal and written communication skills
• Strong warehouse SAP experience
• Bilingual (Spanish) preferred
• Good math skills
• Must be well-organized with good attention to detail
• Display strong work ethics and positive attitude
• Adaptable and dependable with ability to follow direction and work cooperation with others
• Must maintain a helpful and professional attitude and appearance
• Ability to apply logic and understanding to carry out detailed, but uninvolved, instructions and to deal with problems involving a few different variables.
• Ability to work 12-hour shifts, Wednesday through Friday 7 a.m.- 7 p.m. with rotating of every other Saturday. Must be able to work Sundays when needed.
• Can perform the functions of the job with or without reasonable accommodation
• As a salaried position with the company, you may be required to travel at some point to other facilities, to attend Company events, or as a representative of the Company in other situations. Unless otherwise specified in this posting, the amount of travel may vary, and the most qualified candidate must be willing and able to travel as business needs dictate.

The applicant who fills this position will be eligible for the following compensation and benefits:

• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment.
• Paid Time Off: sick leave, vacation, and 6 company observed holidays.
• 401(k): company match begins after the first year of service and follows the company vesting schedule.
• Base salary range of [$49,585-$60,000]
• Career Development:Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs.

For individuals assigned and/or hired to work in states where it is required by law to include a reasonable estimate of the compensation for any given position, compensation ranges are specific to those states and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate’s relevant experience, qualifications, skills, competencies, and proficiencies for the role.

This position does not have an application deadline. We will continue to recruit until the position has been filled.

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About us:

JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and ourcorporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.

Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

EOE/Vets/Disability

Unsolicited Assistance: JBS and its companies do not accept unsolicited assistance from any recruitment vendors for any of our open jobs. All resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee at JBS and its companies or via the applicant tracking system, in any form without a valid written request and search agreement previously approved by HR, will be solely owned by JBS and its companies. No fees will be paid should the candidate be hired by JBS and its companies because of an unsolicited referral.