Senior Product Associate - Client and Frontline Experience

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

 As a Senior Product Associate – Engage and Deepen in Business Banking in the SMB Client & Frontline Experiences (SMB CFX) organization, you will play a pivotal role in shaping and delivering solutions for our clients and frontline employees. You will be responsible for creating dynamic solutions that enhance connectivity across channels, boost banker productivity, and provide efficient experiences for business clients and frontline teams.

In this role, you will partner closely with engineering, data science, product, design, legal, and other lines of business to define and align key objectives, goals, and strategies. Your leadership will be instrumental in delivering tailored solutions that address the evolving needs of our clients and frontline employees.

You leverage customer and frontline employee feedback and your expertise in product development to fuel the creation of innovative products and continuously improve existing offerings.  You collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Collaborate with design, data, and technology teams to create cohesive experiences and solutions for bankers, frontline employees, and business clients.
• Develop clear documentation of use cases and/or workflows and write requirements, epics and user stories to support design and development.
• Considers and plans for upstream and downstream implications of new product features/enhancements on the overall product experience.

• Support the product delivery process end to end including backlog prioritization, story refinement, ranking, testing and production validation.

Required qualifications, capabilities, and skills

• Minimum 3 years of applicable business experience with demonstrated expertise in product development within an Agile operating model/scrum team environment
• Proficient knowledge of product development life cycle activities including discovery and requirements definition
• Ability to work collaboratively with key stakeholders and development teams to document business requirements, lead scope definition, technical implementation, end-to-end testing, and operational readiness
• Demonstrated ability to manage tight delivery timelines with calmness and composure under pressure
• Working knowledge of AI/LLM tools (e.g., ChatGPT and similar platforms) and experience applying them regularly to improve productivity and quality in product work (e.g., drafting requirements/user stories, summarizing feedback, and accelerating research and documentation).
• Ability to think strategically, innovate and clearly communicate complex ideas
• Team player with the ability to work productively within a group and adapt to changing priorities
• Excellent interpersonal and communication skills, both written and verbal

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Analytical / Problem Solving skills - ability to visualize, articulate, and solve complex problems
• Strong Excel, Word, PowerPoint, Jira/Jira Align and organizational/time management skills

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.