Customer Support Manager

Beloform Craft
Mason, OH

Company Description

About Us

At Beloform , we are driven by a passion for transforming ideas into impactful results. As a leader in integrated solutions and strategic development, we specialize in managing innovative projects across various industries. Our success is built on precision, collaboration, and a commitment to excellence. We believe in empowering our team to deliver outstanding results and grow alongside our company.

Job Description

Job Description:

We are seeking a detail-oriented and experienced Customer Support Manager to lead our support team and ensure high-quality service for our growing customer base. You will be responsible for overseeing customer interactions, developing support protocols, and implementing strategies to enhance customer satisfaction and team performance.

Responsibilities:

  • Lead and manage the customer support team to deliver outstanding service

  • Develop and implement support procedures, policies, and standards

  • Monitor team performance and identify areas for improvement

  • Handle escalated customer issues and resolve them efficiently

  • Train and mentor support representatives to ensure team success

  • Analyze customer feedback and prepare reports for internal teams

  • Collaborate with other departments to improve the overall customer experience

  • Maintain detailed records of customer interactions and support metrics

Qualifications

Qualifications:

  • Proven experience in a customer service or customer support management role

  • Excellent communication, leadership, and organizational skills

  • Ability to handle high-pressure situations and resolve conflicts

  • Strong problem-solving abilities and attention to detail

  • Proficiency with CRM systems and support software

  • Bachelor’s degree in Business, Communications, or a related field (preferred)

  • Experience managing a team in a fast-paced environment

Additional Information

Benefits:

  • Competitive salary package ($53,000 - $62,000 annually)

  • Health, dental, and vision insurance

  • Paid time off and company holidays

  • Opportunities for professional development and growth

  • Supportive and collaborative team culture

  • Modern office in the heart of Cincinnati, OH

Posted 2025-09-22

Recommended Jobs

Owner Management Land Tech

Diversified Gas & Oil Corporation
Canton, OH

Overview: Diversified Gas & Oil Corporation (“DGOC”) is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and London Stock E…

View Details
Posted 2025-07-30

Area Sales Manager

Lobel Financial Corporation
Hilliard, OH

Job Description Job Description Take your career to new heights with Lobel Financial, where your ambition and drive can help shape the future of automotive finance ! Lobel Financial is a trust…

View Details
Posted 2025-08-18

Yard Manager

Advatix, Inc.
Zanesville, OH

Yard Manager  Position Summary:  The Yard Manager is pivotal in coordinating and tracking trailer movements within the yard, ensuring operational efficiency and seamless logistics flow. This …

View Details
Posted 2025-09-02

R&D Team Leader III - Metal Coatings / Packaging

AkzoNobel
Strongsville, OH

About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including…

View Details
Posted 2025-09-06

Regional Director of Operations

Career Strategies
Toledo, OH

**Job Summary:** The Regional Director of Operations is responsible for overseeing the operational and administrative functions of a designated region or area within the skilled nursing sector. Thi…

View Details
Posted 2025-08-27

General Application

Punderson Manor Lodge
Newbury, Geauga County, OH

Job Description Job Description Are you interested in working for Punderson Manor Lodge & Conference Center? While summer is when most of our hiring takes place, we are always accepting applicati…

View Details
Posted 2025-07-27

Inside Sales Rehash Specialist- Home Improvement Industry

Bath Concepts Independent Dealers
Lebanon, OH

Job Title: Rehash Specialist – Home Improvement Industry Location: Dayton/Cincinnati Ohio area Job Type: Part-Time to Full-Time Schedule: Tuesday–Friday, 11:00 AM – 7:00 PM; Saturday, 10…

View Details
Posted 2025-08-19

Warehouse Associate Outbound

Modula Inc.
Columbus, OH

Job Description Job Description Description: Who We Are: Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufa…

View Details
Posted 2025-09-20

NUTRITIONAL ASST I - NUTRITIONAL SERVICES - PER DIEM

Beebe Healthcare
Delaware, OH

Why Beebe?: Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on exc…

View Details
Posted 2025-08-07

Controller

Millennia Housing Management
Cleveland, OH

Job Description Job Description Position Overview The Controller is a key financial leader responsible for overseeing all accounting functions related to Millennia Housing Management’s propert…

View Details
Posted 2025-08-23