Customer Support Manager

Beloform Craft
Mason, OH

Company Description

About Us

At Beloform , we are driven by a passion for transforming ideas into impactful results. As a leader in integrated solutions and strategic development, we specialize in managing innovative projects across various industries. Our success is built on precision, collaboration, and a commitment to excellence. We believe in empowering our team to deliver outstanding results and grow alongside our company.

Job Description

Job Description:

We are seeking a detail-oriented and experienced Customer Support Manager to lead our support team and ensure high-quality service for our growing customer base. You will be responsible for overseeing customer interactions, developing support protocols, and implementing strategies to enhance customer satisfaction and team performance.

Responsibilities:

  • Lead and manage the customer support team to deliver outstanding service

  • Develop and implement support procedures, policies, and standards

  • Monitor team performance and identify areas for improvement

  • Handle escalated customer issues and resolve them efficiently

  • Train and mentor support representatives to ensure team success

  • Analyze customer feedback and prepare reports for internal teams

  • Collaborate with other departments to improve the overall customer experience

  • Maintain detailed records of customer interactions and support metrics

Qualifications

Qualifications:

  • Proven experience in a customer service or customer support management role

  • Excellent communication, leadership, and organizational skills

  • Ability to handle high-pressure situations and resolve conflicts

  • Strong problem-solving abilities and attention to detail

  • Proficiency with CRM systems and support software

  • Bachelor’s degree in Business, Communications, or a related field (preferred)

  • Experience managing a team in a fast-paced environment

Additional Information

Benefits:

  • Competitive salary package ($53,000 - $62,000 annually)

  • Health, dental, and vision insurance

  • Paid time off and company holidays

  • Opportunities for professional development and growth

  • Supportive and collaborative team culture

  • Modern office in the heart of Cincinnati, OH

Posted 2025-09-22

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