Customer Support Manager
Company Description
About Us
At Beloform , we are driven by a passion for transforming ideas into impactful results. As a leader in integrated solutions and strategic development, we specialize in managing innovative projects across various industries. Our success is built on precision, collaboration, and a commitment to excellence. We believe in empowering our team to deliver outstanding results and grow alongside our company.
Job Description
Job Description:
We are seeking a detail-oriented and experienced Customer Support Manager to lead our support team and ensure high-quality service for our growing customer base. You will be responsible for overseeing customer interactions, developing support protocols, and implementing strategies to enhance customer satisfaction and team performance.Responsibilities:
Lead and manage the customer support team to deliver outstanding service
Develop and implement support procedures, policies, and standards
Monitor team performance and identify areas for improvement
Handle escalated customer issues and resolve them efficiently
Train and mentor support representatives to ensure team success
Analyze customer feedback and prepare reports for internal teams
Collaborate with other departments to improve the overall customer experience
Maintain detailed records of customer interactions and support metrics
Qualifications
Qualifications:
Proven experience in a customer service or customer support management role
Excellent communication, leadership, and organizational skills
Ability to handle high-pressure situations and resolve conflicts
Strong problem-solving abilities and attention to detail
Proficiency with CRM systems and support software
Bachelor’s degree in Business, Communications, or a related field (preferred)
Experience managing a team in a fast-paced environment
Additional Information
Benefits:
Competitive salary package ($53,000 - $62,000 annually)
Health, dental, and vision insurance
Paid time off and company holidays
Opportunities for professional development and growth
Supportive and collaborative team culture
Modern office in the heart of Cincinnati, OH
Recommended Jobs
Owner Management Land Tech
Overview: Diversified Gas & Oil Corporation (“DGOC”) is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and London Stock E…
Area Sales Manager
Job Description Job Description Take your career to new heights with Lobel Financial, where your ambition and drive can help shape the future of automotive finance ! Lobel Financial is a trust…
Yard Manager
Yard Manager Position Summary: The Yard Manager is pivotal in coordinating and tracking trailer movements within the yard, ensuring operational efficiency and seamless logistics flow. This …
R&D Team Leader III - Metal Coatings / Packaging
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including…
Regional Director of Operations
**Job Summary:** The Regional Director of Operations is responsible for overseeing the operational and administrative functions of a designated region or area within the skilled nursing sector. Thi…
General Application
Job Description Job Description Are you interested in working for Punderson Manor Lodge & Conference Center? While summer is when most of our hiring takes place, we are always accepting applicati…
Inside Sales Rehash Specialist- Home Improvement Industry
Job Title: Rehash Specialist – Home Improvement Industry Location: Dayton/Cincinnati Ohio area Job Type: Part-Time to Full-Time Schedule: Tuesday–Friday, 11:00 AM – 7:00 PM; Saturday, 10…
Warehouse Associate Outbound
Job Description Job Description Description: Who We Are: Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufa…
NUTRITIONAL ASST I - NUTRITIONAL SERVICES - PER DIEM
Why Beebe?: Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on exc…
Controller
Job Description Job Description Position Overview The Controller is a key financial leader responsible for overseeing all accounting functions related to Millennia Housing Management’s propert…