Service Advisor

Job Description

Job Description

Why This Job Stands Out:

• No weekends - enjoy your family time.
• Stable, family-owned business with a strong local reputation.
• Team-focused environment where your voice is heard.
• Performance-based bonus opportunities.
• Consistent schedule and supportive leadership

Looking for a stable, long-term career where you’re valued and your work actually makes a difference?

At Sun Valley Auto Repair, we’re growing and looking for a Service Advisor to help lead the customer experience and keep our shop running smoothly.

About Us:

Sun Valley Auto Repair is a family-owned, well-established shop proudly serving Sugarcreek and the surrounding communities. We are built on a simple mission:

Driving Trust. Setting Standards. Your Road, Our Promise.

Serving Sugarcreek and the surrounding communities since 2012.

We focus on clear communication, transparency, and creating a positive experience for every customer and that starts with our team.

Position Overview:

As a Service Advisor, you are the central hub of our daily operations. You’ll help keep the shop organized, ensure clear communication between customers and technicians, and guide each customer through their service experience with confidence and professionalism.

You’ll be the key connection between our customers and technicians helping people understand their vehicle and make confident decisions without pressure.

What You’ll Do:

• Greet customers and assist with scheduling and vehicle check-in.
• Communicate repair recommendations clearly and professionally.
• Coordinate workflow between customers and technicians.
• Manage appointments and keep the day running smoothly.
• Provide updates and ensure strong communication throughout the repair process.
• Help deliver an exceptional, transparent customer experience every time.

Growth & Opportunity:

• Performance-based bonus program available after 90 days.
• Ongoing training and professional development.
• Opportunities for growth within the company.

Benefits:

(Available after 90 days unless otherwise noted)

• Health Insurance
• Dental & Vision Insurance
• Retirement Plan with up to a 2% company match.
• Paid Holidays
• Paid Time Off
  • 1 week after 1 year.
  • 2 weeks after 5 years.
• Employee Discounts on services and parts.
• Uniforms provided.
• ASE testing paid for by the company.
• Bi-weekly team lunches.
• Supportive, team-focused work environment.

Schedule:

• Monday-Friday
• No weekends
• Consistent schedule with strong emphasis on reliability and punctuality.

What We’re Looking For:

• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Positive attitude and team-first mindset.
• Ability to multitask and stay calm under pressure.
• Automotive experience is preferred. Understanding parts and terminology makes this role much easier to step into-but if you’re interested in cars and eager to learn, we’re willing to train the right person.
• Experience in customer service, sales, or service advising is a plus.

Work Environment & Expectations:

We take pride in maintaining a professional, respectful, and team-oriented workplace.

We value:

• Clear communication
• Accountability
• Reliability
• Continuous improvement

Every team member plays a role in delivering a high-quality experience to our customers.

Additional Information:

• 90-day introductory period.
• Bonus eligibility begins after introductory period.
• Employment is at-will.
• Confidentiality and professionalism are required in handling customer and business information.

Apply Today:

If you’re ready to be part of a growing, team-focused shop and build a long-term career, we’d love to hear from you.

Send your resume to: [email protected]
Or call: 330-473-7292