BWP General Manager

Job Description

At Erie Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Erie Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Erie Home a workplace where you can win every day. Come grow your career with us.

• We Win – Being driven every day to win is who we are
• People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
• Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love
• Support – Inclusion, sustainability, and reliability surround everything we do
• Personal Growth – Dedicated to providing resources and encouragement for employee growth
• Mobility – Locations throughout the U.S. and Canada, with continued expansion

Position Summary

The General Manager – Basement Waterproofing is responsible for leading the business unit focused on basement waterproofing services. This role drives revenue growth, ensures operational excellence, and oversees sales, installation, customer experience, and profitability. The General Manager manages cross-functional teams (sales, operations/installation, and service), implements strategic initiatives to grow market share, and maintains high quality and customer satisfaction standards in line with Erie Home’s brand and warranty commitments.

Essential Duties and Responsibilities

• Own full P&L responsibility for the basement waterproofing business, including revenue growth, margin performance, and cost control.
• Lead, develop, and align Sales, Operations, Installation, and Service teams to drive accountability and performance.
• Execute and optimize sales strategy, including lead conversion, pricing discipline, forecasting, and sales coaching to consistently exceed targets.
• Oversee field operations and installation quality to ensure projects are completed safely, on schedule, and in compliance with warranty, regulatory, and industry standards.
• Champion an exceptional end-to-end customer experience, from initial consultation through project completion and post-install service.
• Implement scalable operational processes for scheduling, capacity planning, inventory management, and labor efficiency.
• Analyze market trends, financial results, performance metrics, and customer feedback to identify growth opportunities and operational improvements.
• Ensure strict adherence to safety, regulatory, and compliance requirements across all waterproofing operations.
• Partner cross-functionally with Marketing, Finance, HR, and Executive Leadership to support strategic initiatives and geographic expansion.
• Build and sustain a performance-driven culture focused on quality, accountability, safety, and continuous improvement.

Experience and Minimum Qualifications

• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience
• 10+ years of progressive leadership experience in construction, home services, waterproofing, or basement solutions
• Additional 3+ years of relevant experience may substitute for formal education

Core Competencies

• Proven success leading multi-functional teams and exceeding revenue and profitability targets
• Strong financial, operational, and analytical acumen, including direct P&L ownership
• Excellent leadership, communication, customer service, and organizational skills
• Ability to travel within the assigned territory as required
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must be legally authorized to work in the country of employment without sponsorship

Preferred Knowledge, Skills, Abilities, or Certifications

• Experience in basement waterproofing, foundation repair, or related home improvement services
• Prior business unit or general management experience with P&L responsibility
• Familiarity with CRM platforms and field operations or scheduling software
• Demonstrated commitment to safety, quality, and customer satisfaction

Travel Requirements

• 10%–25% domestic travel required

Overtime / Additional Hours Requirements

• Additional or non-standard hours may be required (exempt position)

Physical Requirements

• Normal office environment
• Indoor work in a climate-controlled environment
• Sedentary work involving sitting most of the time and exerting up to 10 pounds of force occasionally

Are We Your Company?

Focused on Growth

Erie Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:

• Innovating, Always – Providing cutting-edge solutions for employees and customers
• Partnering with Our Customers – Building trusted relationships at the core of everything we do
• Empowering Employees – Creating opportunities for growth and success in a supportive environment
• Supporting Our Communities – Giving back to the places our customers and employees call home

What We Offer

• Competitive medical, dental, and vision benefits after 60 days
• Retirement savings plan with company match
• Paid parental leave and generous paid time off programs
• On-campus fitness programs and meal delivery services
• Comprehensive health, wellbeing, financial wellness, and childcare benefits
• Opportunities for growth and advancement
• Employee assistance program with 24/7 legal, financial, and counseling support
• Employee discount marketplace with thousands of savings options
• Gym membership reimbursement
• Employee resource groups, including VetConnect and the Women’s Committee

Awards and Recognition

Erie Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™ . Additional recognitions include:

• Remodeling 550 list placements
• Smart Culture Awards for employee-focused culture
• Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

Diversity and Equal Opportunity

Erie Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.