Customer Service Associate

Job Description

Job Description

Are you ready to join a team where your skills and enthusiasm truly make a difference? If so, Hearn Plumbing, Heating, & Air in Madison, OH, is seeking a full-time Customer Service Associate who is passionate about delivering exceptional service!

We offer competitive compensation, medical, dental, vision, a 401(k), paid time off (PTO), paid holidays, winter and summer team events, free coffee from our local coffee shop, uniforms, company-provided tools for technicians, opportunities for advancement, and the chance to work with the best team in the business. If you're looking for a role that combines great pay, excellent benefits, and a supportive team environment, this is your chance!

WHAT'S YOUR DAY LIKE?

As our Customer Service Associate, your day begins with a smile as you dive into a variety of tasks designed to keep our clients delighted and our schedule full. You'll be at the heart of our operation, engaging with customers via email, text, and phone, ensuring they receive top-notch service. You'll manage our scheduling system, handle basic office duties, and use your knowledge of our services to educate and assist clients. Your ability to stay upbeat and professional will make you the go-to person for resolving queries and ensuring smooth interactions. Each day brings new challenges and opportunities to showcase your skills and contribute to our team's success!

WONDERING WHO WE ARE?

Hearn Plumbing, Heating, & Air has been providing clean drains, hot showers, and cozy homes to Madison and the surrounding areas since 1946! Our family-owned business operates on strong family values that consist of service, integrity, and trust. We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they're successful . Our company prioritizes the personal growth and well-being of our staff, making Hearn the best place for success. Come work for a business that supports and believes in you - join our family today!

READY TO BECOME OUR CUSTOMER SERVICE ASSOCIATE?

• Basic computer skills
• Excellent customer service and phone skills

Knowledge of Microsoft Excel is a plus! If you're excited to join a team that's passionate about both their work and their people, fill out our quick, mobile-friendly initial application today! We can't wait to meet you and explore how you can thrive with us at Hearn Plumbing, Heating, & Air.

Candidates must successfully pass a background check and/or a pre-employment drug testing to be eligible for hire.