Quality control analyst financial investigator

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary

The Quality Control (QC) Analyst, Financial Crimes Investigation (FCI) confirms the decisioning of investigations; affirming procedures were followed, ensuring the technical accuracy of the case per regulatory and Financial Crimes Enforcement Network (FinCen) guidance. This role is responsible for documenting feedback of investigations and escalating technical and procedural themes to management. The QC Analyst mentors others, while working independently and is recognized as a subject matter expert.

Essential Functions

• Reviewing complex investigations worked by investigators and/or quality of reviews while verifying/validating customer information and transaction activity via internal and external systems, based on scenario or customer type.

• Demonstrate superior investigative/analytical skills while confirming the decisioning/outcome of an investigation/review (i.e. SAR or customer retention decision). Ensure the decisioning was well articulated with a supportable rationale while complying with departmental procedures.

• Demonstrate high degree of collaboration and partnering with the Lines of Business (LOB) to clarify and document risk factors associated with a client or banking relationship and/or resolve matters where the supporting documentation does not adequately describe risk associated with a client.

• Proactive in partnering and communicating with Compliance/LOB partners.

• Identify, escalate information stemming from analysis and review that appears to be conflicting or inconsistent with a customer's profile and ensure follow-up occurs.

• Identify opportunities to improve the effectiveness and/or efficiency of policies, procedures and/or processes and make the appropriate recommendations to management, take part in implementation and drive towards completion.

• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• High School Diploma or GED (required)

• Bachelor's Degree in business administration, criminal justice, intelligence studies or other related field of study, or equivalent experience (preferred)

Work Experience

• Minimum of 5+ years of investigative, relevant banking, customer contact and/or law enforcement experience (required) or

• Minimum of 1+ years of direct investigative / QC experience with a bank (preferred)

Licenses and Certifications

• Relevant Certifications (i.e. Certified Anti Money Laundering Specialist - CAMS certification, Certified Fraud Examiner - CFE or other accredited related industry certification) (preferred)

Skills

• Working knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.

• Working knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.

• Extensive experience with effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Work knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

• Extensive experience understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

• Basic understanding of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

• Extensive experience with the criticality of getting things done in spite of current circumstances and the ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.

• Extensive experience with techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

• Extensive experience with the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Working knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

• Extensive experience with financial crimes policies and procedures; ability to prevent or report financial crime activities in banking and finance services.

• Extensive experience with financial crime situations; ability to utilize processes, tools, and techniques for detecting, addressing and preventing financial crimes.

• Extensive experience with the regulatory environment; ability to help an organization comply with regulations at the federal, state and local level and follow the organization-specific policies and guidelines, affecting business practices.

• In depth knowledge of anti-money laundering (AML) and/or fraud laws, regulations, and guidance (BSA, KYC, etc.)

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. If located near a KeyBank location, the position in the future may work partially from a Key facility. If not located near a Key facility, team will consider remote workers.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $61,000.00 - $94,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here ( for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 11/12/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.