Director of Practice Operations

Job Description

Job Description

Duties and Responsibilities

Primary Job Functions:

· Manages daily operations for all office and support departments.

· Supervises manager level direct reports and drives practice leadership culture.

· Leads development and adoption of best practices for operational execution and success criteria.

· Understands monthly trends, makes recommendations, and directs teams based on guidance from executive leadership.

· Oversees development and support of cross-functional business initiatives that improve organizational effectiveness, drive productivity, efficiency, and process improvement.

· Leverages expertise and organizational resources to design and lead change management for large scale organizational changes.

· Supports evaluation of business opportunities within practice management, proforma creation, and workflow design for implementation.

· Create and maintain a motivated, flexible, and well-trained workforce. Advocate ongoing workforce development.

· Participates on Executive Board Committee and updates Board on operational matters.

Secondary Job Functions:

· Attend and participates in senior leadership meetings, maintains communication cascade to operations, and oversees meeting structures to operational teams.

· Responsible for budget management and forecasting.

· Responsible for overseeing office equipment; works with managers to schedule service calls as needed

· Maintain confidentiality of patient, personnel and financial information by utilizing HIPAA guidelines and regulations in addition to policies set forth by corporation.

· Assists and manages facilities, office renovation, and new builds.

· Other duties as assigned.

Knowledge, Skills, and Abilities

· Extensive knowledge of Microsoft Excel and using reports to problem solve and track productivity

· Ability to use business equipment and machines, i.e. fax, copier, phones, postage machine, credit card machine, etc.

· Ability to handle and resolve recurring problems

· Ability to establish priorities, work independently, and proceed with objectives with little supervision

· Ability to build and maintain relationships with key stakeholders

· Possess excellent communication skills

Credentials and Experience

· Master’s degree: MBA or MHA (or equivalent) preferred

· Must have at least 2-3 years’ experience working in the medical field (office, clinical, or hospital)

· MS Office Products (including Word, Excel)

· MS Office Products (Visio, Access)

Special Requirements

· Willingness to learn new tasks, be cross-trained within the office, and flexibility with work load to help office flow

· Flexibility in working hours

· Travel frequently between company locations

Physical Demands

· Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent) and type on keyboard (frequent)

· Ability to communicate in person and by phone (frequent)

· Physical ability to retrieve and file records in a (6-7 shelf) file cabinet (occasional)

· Must be able to independently lift 25 lbs. (occasional)

Work Environment

· Office environment with numerous employees

Ohio Gastroenterology Group offers a nice life/work balance and a great benefits package that includes:

• Medical, dental and vision coverage- benefits are effective the first of the month following 30 days of employment
• Company paid life insurance and short term disability
• Generous paid time off plans (vacation, sick and personal)
• 7 paid holidays
• Two retirements plans:
• 401(k) plan that offers a 3% safe harbor contribution with immediate vesting as well as annual profit sharing contributions.
• Cash balance pension plan – company contributes 2.5% and offers full vesting after 3 years of employment.
• Tuition reimbursement programs
• Employee appreciation programs
• Uniform reimbursement programs
• Growth opportunities
• Learning and development training

Apply now to join a great company!