Medical front desk

Who are you?

You are a caring and dedicated professional who has obtained a HSD/GED with preferred experience in a healthcare role related to registration, billing, claims, or insurance. You will have customer service skills and the ability to work with a variety of team members in different departments, providing services across the organization.

In this role you will regularly use various computer apps including Microsoft Office, our HRIS, EHR and other online systems, with multiple logins often simultaneously.
You have the ability to obtain an Ohio Driver's License, maintain auto insurance, earn CPR/First Aid certification, and be willing to submit to background check and fingerprinting.

Write your next chapter:

Under the guidance of the Enrollment Supervisor, you will deliver customer service to our clients, clinicians and stakeholders by discovering the best financial options by engaging and enrolling potential clients with the most appropriate financial resources.

How you'll make a difference in your role:

Welcome clients into our care and help them get started on their individual recovery journeys by being their first point of contact. You will assist clients through the registration process and educate clients, guardians, and/or client's family members on methods of payment for services. You will also work with eligible clients to apply for applicable assistance programs and advise them on appropriate payment plans; this will include enrolling patients with insurance, Board and Medicaid when needed with applicable follow through with mental health board enrollments to ensure payment is successful.

You have an eye for detail to assure that accurate data is collected while performing client registration functions; this includes appropriate forms are being completed and scanned into the clients' charts through various systems. Examine account activity, identify any potential problems, and initiate appropriate actions/resolutions.

Understand the ins and outs of the front desk operations and billing workflow to be able to communicate requirements and any potential issues. Complete reminder calls to notify clients of any important information that they need to be aware of prior to their appointment. Complete pre-registration by phone for clients who are scheduled for their first appointment.

Who are we?

We are a team of passionate individuals who provide prevention and specialized behavioral health and substance abuse services to individuals, children and families in our multicultural communities to strengthen family life and promote personal growth. We offer a nurturing environment focused on personal growth and self-care through training and the development of skills. Our agency is dedicated to supplying employees with the necessary skills and tools necessary to be successful in their roles.

Our employees are offered Health Insurance, Health Savings Account (HSA), Teledoc, Dental Insurance, Vision Insurance, Life and AD&D Insurance, Voluntary Life Insurance, Employee Assistance Program (EAP), PTO, Paid Holidays, and 403(b) Retirement.

Family Resource Center is an Equal Opportunity Employer and a Drug Free Work Place, with policies prohibiting the use, possession, and/or distribution of medical marijuana as well as smoking, vaping, or other use of tobacco on our premises. We base employment on qualifications, merit, and organizational/community need. Our goal is to be a diverse workforce representative of the citizens we serve.
If you require accommodations for the application process or to perform the essential job functions due to a disability, please contact the Human Resources Department at [email protected]. We are committed to providing appropriate accommodations to ensure equal opportunities for all applicants.

We'd love to hear from you. Click "apply" to submit your resume and then learn more about us by visiting our website at