Workflow Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Workflow Specialist

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Workflow Specialist, reporting to the Agency Systems Manager, is responsible for application and business requirements analysis and management including data acquisition, system training, system documentation, defect tracking, system access, user acceptance testing, and communication to end-users in our Agency Workflow and Veeva systems.

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What You’ll Work On

• Proactively work with key users and stakeholders to identify business requirements or process improvements to meet changing business needs.
• Ability to understand, define and communicate business requirements and rules in a concise, organized format.
• Ability to understand the impact of changes on the overall process.
• Ability to quickly learn new software/systems to act as a trainer and Subject Matter Expert for the Internal Agency, Marketing and Commercial Services organization.
• Ability to translate user feedback into effective systems modifications that continue to meet the needs of the business.
• Responsible to maintain effective relationships with internal and external partners such as brands, Information Technology (IT), and external vendors to acquire timely and accurate information that will be used to inform processes and workflows.
• Collaborate with key groups including Internal Agency, Marketing, Legal, Regulatory, and Nutrition Science
• Demonstrated ability to effectively manage multiple projects and priorities.
• Ability to objectively evaluate program results and recommend future improvements.
• Strong knowledge of regulatory and compliance related requirements and processes.
• Communicates regular status and alerts manager of barriers to successful project completion.

Required Qualifications

• BS / BA in Marketing, Management, Technology, or Business required and/or equivalent experience.
• 4+ years with Marketing-related systems and processes
• Overall expertise in Marketing Systems/tools
• Expertise in Collaboration and Project Management tools and reporting
• Expertise using Microsoft office tools (Excel, Word, PowerPoint)
• Experience in developing training materials and system documentation.
• Ability to effectively work with IT developers, external vendors and multiple business areas across the division and Abbott as a whole.
• Ability to communicate effectively and to solicit feedback
• Excellent organizational, planning and project management skills are required to be successful in this position
• Works independently to complete assigned tasks.
• Determines business objectives of assignments.
• Contributes to the design of systems, programs and processes.
• Exercises latitude in approach to problems and recommends solutions.

The base pay for this position is $75,300.00 – $150,700.00. In specific locations, the pay range may vary from the range posted.