Desktop Engineer
- Engineer & Automate: Design, implement, and maintain the organizationâs desktop infrastructure and applications, driving modernization and automation initiatives.
- Document & Educate: Create and maintain comprehensive documentation of desktop engineering processes, configurations, and best practices; develop knowledge base articles and technical guides.
- Build & Deploy: Package and distribute software via Ivanti EPM and Microsoft Intune, ensuring timely patching, configuration, and compliance.
- Harden & Secure: Develop, implement, and maintain security and configuration policies (GPO, DCM, Intune) while collaborating with InfoSec to ensure systems are up-to-date and secure.
- Troubleshoot & Resolve: Provide Tier 3 technical support, diagnosing and resolving complex desktop, application, and configuration issues.
- Collaborate & Integrate: Partner across teamsâInformation Security, IT Ops, PMO, and business unitsâto ensure smooth integration and cross-team alignment.
- Standardize & Scale: Build and maintain images for desktop deployments, ensuring standardization and reliability across the enterprise.
- Evolve & Innovate: Stay current on emerging desktop, DevOps, and automation technologies, applying modern techniques to improve performance and efficiency.
- 5+ years of experience in desktop engineering, with emphasis on automation, scripting, and troubleshooting (PowerShell, Ansible, Terraform, etc.).
- 3+ years working with Azure Virtual Desktop (AVD) or similar virtualization platforms.
- Hands-on experience with Ivanti EPM and Microsoft Intune, including package creation and configuration management.
- Strong understanding of ITIL or related IT service management frameworks (incident, problem, and change management).
- Proficiency in scripting languages such as PowerShell, Python, or Bash.
- Familiarity with containerization (Docker) and cloud computing platforms such as Azure or AWS.
- Knowledge of security best practices and compliance frameworks (PCI-DSS, NIST).
- Experience building and maintaining an Azure Virtual Desktop (AVD) environment.
- Prior exposure to Fiserv products.
- Background in financial services or banking environments.
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- Enjoy working independently while collaborating with a tight-knit IT team.
- Bring curiosity, creativity, and ownership to every project.
- Have an engineering mindset that values structure, documentation, and continuous improvement.
- Take pride in building reliable, secure, and modern systems that scale.
- 12 total IT team members.
- Direct collaboration with the Help Desk Manager and a peer engineer.
- Core team focused on end-user support, endpoint management, and modernization initiatives.
- Virtual Interview with the Help Desk Manager.
- Panel Interview (virtual or on-site) with additional IT team members.
- Modernization Opportunities: Influence the evolution of a traditional environment into a modern, automated ecosystem.
- Collaborative Culture: Join a team that values autonomy, innovation, and teamwork.
- Professional Growth: Expand your skills across desktop engineering, DevOps, and cloud technologies.
- Hybrid Flexibility: Blend on-site collaboration with remote work.
- Path to Hire: Contract-to-hire structure with clear potential for conversion and advancement.
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