Hospitality Manager

Description:

Position Summary

The Hospitality Manager plays a key operational role on the Events Team, ensuring a

seamless and welcoming experience for attendees, volunteers, and partners across GAMA’s

flagship events—Origins Game Fair, GAMA Expo, and other programs as needed. This role

oversees attendee registration, hotel block coordination, event support staff pipeline development, and merchandise sales, contributing to the overall success and growth of GAMA’s event portfolio.

The ideal candidate is detail-oriented, highly organized, and passionate about creating

positive experiences for diverse stakeholders. They thrive in a fast-paced environment and

bring a collaborative spirit to cross-functional teamwork.

Key Responsibilities:

Attendee Registration

• Manage registration systems and processes for Origins Game Fair, GAMA Expo, and

other events.

• Coordinate with internal teams to ensure accurate setup, reporting, and attendee

communications.

• Provide customer service support and troubleshoot registration issues.

Hotel Block Management

• Collect housing needs from staff, board, and program partners (e.g., guests,

GMs, speakers).

• Participate in the selection and negotiation of lodging places for shows.
• Allocate hotel rooms across designated blocks and transmit confirmation details.
• Serve as the primary contact for housing-related questions and issues.

Support Staff Management

• Supervise and support the part-time Volunteer Coordinator.
• Oversee the development and recruitment of a robust event support team.
• Ensure support staff are effectively recruited, trained, scheduled, and compensated.

Merchandise Sales

• Strategically curate a merchandise portfolio
• Coordinate on-site and online merchandise sales for Origins and other events.
• Manage inventory, pricing, and vendor relationships.
• Collaborate with marketing and communications teams to promote merchandise.

Application Process

Applications will be reviewed on a rolling basis. To apply, please send a cover letter and

resume to [email protected].

• Experience in event operations, hospitality, or customer service.
• Strong organizational and project management skills.
• Familiarity with registration platforms and hotel booking systems, and project management tools (monday.com).
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities and meet deadlines.
• Experience working with volunteers or in nonprofit environments is a plus.
• Passion for the tabletop games industry is highly desirable.

Application Process

Applications will be reviewed on a rolling basis. To apply, please send a cover letter and

resume to [email protected].