Member Service Representative (Part-Time) Brandywine Delaware YMCA Family
- Provide an excellent customer service experience to members and prospects.
- Contribute to team effort by accomplishing related results as needed.
- Manage effectively large amounts of incoming calls.
- Engage members to help build sustainable relationships of trust through open and interactive communication.
- Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly.
- Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
- Other tasks as assigned.
- Strong interpersonal and communication skills to serve a diverse community.
- High School Diploma or equivalent experience and or education.
- Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
- Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and typing member information into the computer.
- Ability to relate effectively to diverse groups of people from all social and economic. segments of the community.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
- Must be able to work nights and weekends
- Multi-Lingual
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