Process Improvement Associate II - Performance Consulting Business Office

Job Description

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase’s commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.

As a Process Improvement Associate II at JPMorgan Chase, you will play a crucial role in transforming organizational decision-making through advanced data analysis and visualization. Your expertise in data management, dashboard creation, and analytics tools will be instrumental in delivering actionable insights and supporting business strategies. You will collaborate with senior leaders to understand data needs, design and build interactive dashboards, and optimize reporting processes to enhance operational efficiency. Your work will require initiative and judgment to resolve data challenges and propose strategic improvements. You will analyze complex datasets, craft compelling visual narratives, and work with diverse teams to achieve common goals.

Job Responsibilities:

• Partner with project team members to gather requirements, interview stakeholders, and develop data-driven frameworks and insights to support key business initiatives.
• Collaborate with senior leaders to design, build, and optimize dashboards and reports using Tableau, Power BI, Excel, and other BI tools, enhancing operational visibility and decision-making.
• Utilize Alteryx and/or Power Automate to streamline data workflows, automate processes, and ensure efficient data integration across platforms.
• Assist in analyzing complex datasets to identify trends, opportunities, and actionable insights, supporting strategic business objectives.
• Craft compelling visual narratives and presentations in PowerPoint to effectively communicate analytics findings and influence organizational change.
• Lead one or more analytics workstreams, demonstrating leadership through influence and fostering a culture of data-driven decision making.
• Develop and implement reporting solutions in SharePoint and Power Apps, focusing on accessibility, user experience, and alignment with organizational goals.
• Collaborate with cross-functional teams to ensure analytics and reporting initiatives are aligned with business strategy, promoting innovation and continuous improvement.
• Develop and maintain standardized reporting templates and dashboards, ensuring consistency, accuracy, and scalability across the organization.
• Own BAU reporting processes, ensuring accuracy, timeliness, and consistency, while proactively identifying and implementing automation opportunities to enhance efficiency and reduce manual effort.

Required Qualifications, Capabilities, and Skills:

• Undergraduate degree in a related field such as Business, Engineering, or Finance; advanced degree
• 3+ years of professional experience in data analytics, dashboard creation, business intelligence, or process automation within a corporate environment.
• Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues, with strong client management and executive-level communication skills.
• Advanced analytical, systems-thinking, and problem-solving skills, with strong communication abilities.
• Proficiency in Tableau, Alteryx, Power BI, Excel, PowerPoint, and SharePoint. Power Apps and Power Automate
• Demonstrated experience in developing and maintaining business-as-usual (BAU) reporting, with a focus on identifying and implementing process improvements through automation.
• Commitment to continuous learning, including the latest trends and technologies in data analytics, business intelligence, and process automation.
• Experienced in creating presentations, both written and verbal, tailored for senior audiences and stakeholders.
• Ability to collaborate effectively with cross-functional teams and drive alignment on analytics and reporting initiatives.
• Strong attention to detail and commitment to delivering high-quality, accurate reporting and analytics.

Preferred Qualifications, Capabilities, and Skills:

• Technical skills related to data analytics tools (e.g., SQL, Alteryx, SAS) and visualization tools (e.g., Tableau, Power BI). SharePoint experience is a plus.
• Prior experience in financial services, banking, or a large corporate environment.
• Demonstrated ability to lead analytics or automation workstreams and influence stakeholders at all levels.
• Strong organizational skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Familiarity with data governance, data quality, and best practices for secure data management.
• Experience designing and implementing self-service analytics solutions for business users.
• Proven track record of driving process improvements and operational efficiencies through automation and data-driven insights.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.