Front Desk Receptionist / Patient Experience Coordinator

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About Atlas Rising

Atlas Rising is an integrative health and wellness practice in Westerville, Ohio, helping people rise from what’s holding them back into a life fully lived—with more energy, confidence, purpose, and freedom.

We combine chiropractic care, spinal decompression, red light therapy, body contouring, weight loss support, customized nutrition, pelvic floor therapy, and whole-person wellness to help patients feel better, heal deeper, and reconnect with what’s possible for their health.

What makes our office different is not just what we do. It’s how we make people feel.

We are looking for a warm, organized, dependable, and confident front desk team member who can help create a patient experience where people feel welcomed, cared for, seen, and supported from the moment they walk through the door.

Position Overview

The Front Desk Receptionist / Patient Experience Coordinator is a key part of the daily flow and success of Atlas Rising.

This is not a sit-behind-the-desk-only position. This person will help manage the front desk, scheduling, phones, payments, patient communication, and office flow, while also assisting with our red light therapy and body contouring programs.

You will help patients get set up for red light therapy sessions, guide them on and off the light beds, perform 3D body scans, support treatment room flow, and help create a smooth, encouraging experience for patients working on fat loss, body confidence, and overall wellness.

This role is a great fit for someone who is friendly, organized, comfortable talking with people, confident with collecting payments, and able to keep the office moving without losing warmth or professionalism.

Responsibilities

• Greet patients warmly and create a positive, welcoming first impression.
• Answer phones, return messages, and communicate clearly with current and prospective patients.
• Schedule appointments and help maintain a smooth patient flow throughout the day.
• Check patients in and out for appointments.
• Collect payments confidently and professionally.
• Support patients with scheduling, care plan logistics, and basic office communication.
• Assist patients with red light therapy sessions, including helping them get on and off the light beds safely and comfortably.
• Perform 3D body scans and help track patient progress during body contouring and weight loss programs.
• Help prepare treatment areas and keep red light/body contouring spaces clean, organized, and ready for each patient.
• Support patient follow-up systems so patients stay consistent with their recommended care.
• Assist with paperwork, intake forms, scanning, filing, and maintaining accurate patient information.
• Communicate with doctors, providers, and team members to help the office run smoothly.
• Help patients feel encouraged, supported, and confident throughout their care experience.
• Maintain a calm, clean, professional, and welcoming front desk and reception area.

The Right Person for This Role

• You are warm, friendly, and good with people.
• You can make patients feel comfortable, even if they are nervous, self-conscious, or unsure.
• You are organized and can manage multiple tasks without becoming easily overwhelmed.
• You are confident discussing payment, collecting balances, and supporting financial conversations in a professional way.
• You understand that patients are investing in their health, and you are comfortable helping them follow through on that commitment.
• You are not pushy, but you are also not timid.
• You communicate clearly, kindly, and directly.
• You are dependable, punctual, and take ownership of your responsibilities.
• You are comfortable working around body contouring, weight loss, and wellness patients.
• You are comfortable helping patients with treatment equipment after proper training.
• You are comfortable with computers, scheduling systems, phones, payment systems, and basic office technology.
• You believe details matter.
• You want to be part of a team that helps people improve their health, confidence, and quality of life.

Qualifications

Previous front desk, receptionist, customer service, sales support, or administrative experience preferred.

Healthcare, chiropractic, wellness, med spa, fitness, weight loss, body contouring, or medical office experience is a plus.

Comfortable using computers, phones, scheduling software, payment systems, and office technology.

Comfortable working directly with patients in a hands-on support role.

Strong communication and people skills.

Ability to multitask while staying professional, calm, and kind.

Reliable, punctual, and detail-oriented.

Must be able to work in person at our Westerville office.

Schedule

Our office hours are currently: Expected to be available for all office hours.

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 3:00 PM
Saturday/Sunday: Closed

Why Join Atlas Rising?

You’ll be part of a growing, purpose-driven wellness practice that helps people feel better in their bodies and lives.

Atlas Rising is built around whole-person care, authentic relationships, empowerment, and helping people rise beyond limitations into better health and confidence.

This role matters because you are not just answering phones. You are helping patients feel cared for, stay committed, follow through, and experience real transformation.

How to Apply

Please take the free DISC personality assessment via and send results along with your custom resume to [email protected]

Subject line: Atlas Rising Job

Pay: $18.00 - $23.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person