Automotive Service Advisor

Job Description

Job Description

Automotive Service Advisor (SA) – Be the Face of the Garage!

Location: Fremont, OH 43420
Type: Full-Time | Salary or Hourly
Pay: $50,000 – $60,000/year + monthly bonuses
Schedule: Monday – Friday, 8:00am – 5:00pm

We're a well-established NAPA Auto Care Center that's been around since 1947. We've built our reputation on fast, honest repairs and great communication—from the moment a customer walks in to when we hand back their keys. With six bays, five lifts, and a crew that knows their stuff, we keep Fremont's cars running right. We're equipped with the latest tech (Autel, NAPA TRACS, AutoVitals, and RSOT), and we service mostly domestic vehicles, with a healthy mix of Asian and European rides.

We're on the hunt for a Service Advisor who knows their way around cars and customers. You'll be the go-to person at the front counter—helping people understand what their car needs, keeping things moving in the shop, and jumping in on light work if needed (LOFs, brake jobs). If you've got management experience or want to grow into a leadership role, even better.

This isn't just a “desk job.” You'll be part of a tight-knit team that values hustle, good vibes, and taking care of each other.

• Welcoming customers like they're your neighbors—because they probably are

• Translating weird noises and flashing lights into clear service estimates

• Using NAPA TRACS to keep work orders moving smoothly

• Coordinating with techs and making sure no car is left behind

• Helping out in the back if things get crazy (yep, we all roll up our sleeves)

• Keeping customers in the loop and feeling confident every step of the way

• 3+ Years of Experience in the Automotive Service Role

• Automotive service experience (front counter or shop floor—ideally both)

• A cool head and good communication skills

• Someone who's organized, motivated, and not afraid to jump in

• Bonus points for management experience or leadership chops

• Competitive pay: $50K–$60K salary + monthly bonus based on ARO

• Annual earning potential up to $75K–$90K+ for top performers

• Biweekly paychecks

• Retirement plan with 401(k) and 4% match

• Health insurance support: we'll cover 50% if you bring your own

• Paid Time Off

• Paid holidays (including Black Friday—yes, really)

• Training and certification support

• Company polos provided (no scratchy uniforms)

• Team lunches and outings—we work hard and celebrate harder

Ready to bring the energy, keep the shop humming, and make customers feel like they're in great hands? Let's talk. This might just be your next favorite job.