Customer Account, Billing Analyst POST NUMBER: 478821
Core Responsibilities / Day-to-Day:
- Customers are passed due, figure out why they are pass due
- Sending statements in excel, provide update on payment status
- Any issues with invoice – shipment, pricing issue, etc.
- Figuring out why customers aren’t paying
- Issue with invoice, shipping issue, etc.
- Provide any details they are looking for – credit memo, proof of delivery, etc.
- A lot of investigation
- Try to resolve open items that are causing orders to hit a credit management hold.
- Running through credit holds. Why are they hitting the hold.
- Soft B2B collections
- 1-3 years of AR/collections experience
- Knowledgeable w/ Excel (v-look ups, pivot tables)
- Customer Service and analytical skills
- Problem solving skills
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