Technical Service Engineer

Job Description

Job Description

Description:

Technical Service Engineer – Aerospace & OEM Support
Cincinnati, OH (Onsite)

Support Aerospace Innovation at the Technical Level

This role sits at the center of engineering, quality, and supply chain, ensuring that aerospace tools, components, and technical data meet the highest standards. As a Technical Service Engineer , you will work directly with OEMs, suppliers, and internal teams to resolve design challenges, manage technical documentation, and drive product integrity across the lifecycle.

This is a hands-on, high-visibility role for someone who understands engineering fundamentals and thrives in a fast-moving, regulated environment.

Why Work Here

• Direct OEM exposure – Act as a key interface with leading aerospace OEMs and technical teams
• High-impact role – Your work directly influences product quality, compliance, and customer satisfaction
• Cross-functional influence – Partner with Engineering, Quality, Supply Chain, and Customer Service daily
• Technical depth – Work with real-world design challenges, nonconformities, and product support issues
• Ownership and visibility – Lead technical submittals, documentation, and issue resolution from start to finish
• Career growth – Expand into deeper engineering, quality, or program leadership paths

What You’ll Do

• Manage and distribute OEM technical documentation including Service Bulletins, Advisories, Stop Orders (SO), Tech Memos (TM), and New Tool Notices (NTN)
• Participate in OEM scorecard and technical meetings to track design changes, obsolescence, and new product launches
• Lead technical submittals and communications related to:
  • OEM design challenges
  • Supplier nonconformities (NCRs)
  • Tool obsolescence and rework instructions
  • Open purchase order design issues and corrective actions
• Investigate customer complaints and drive corrective actions
• Communicate design issues across suppliers, OEMs, and internal teams
• Manage technical documentation and reporting, including:
  • Customer Problem Reports (CPR)
  • Source Problem Reports (SPR)
  • Deviation forms and non-conformance documentation
• Support Purchasing and Quality with:
  • Supplier selection and evaluation
  • Supplier training on technical specifications and drawings
  • Resolution of supplier NCRs
  • Compliance with EU CE directives
• Support Customer Service by:
  • Preparing work scope tool lists
  • Maintaining configurator data
  • Responding to technical inquiries
  • Participating in technical issue resolution meetings
• Prepare reports and updates for leadership and management meetings
• Act as a primary technical interface with OEM teams
• Develop work scope documentation and provide training as needed
• Perform additional duties as assigned

Requirements:

What You Bring

• Bachelor’s degree in Engineering (Mechanical, Civil, Aeronautical, Industrial) or 5+ years of related experience
• Strong ability to read blueprints and interpret GD&T (ANSI Y14.5)
• Understanding of mechanics, materials, and manufacturing processes
• Experience with CAD systems (AutoCAD, CATIA, UG preferred)
• Strong written and verbal communication skills
• Ability to analyze technical standards and customer requirements
• Experience managing multiple priorities and coordinating cross-functional activities
• Strong organizational and problem-solving skills
• Ability to travel to customer, supplier, and corporate locations as needed
• Proficiency with standard computer applications and reporting tools

Work Environment

This role is on-site in Cincinnati, Ohio 45215. Occasional domestic and international travel is required to support supplier audits, business reviews, sourcing initiatives, and strategic supplier development activities. This role deals with international customers and vendors, and off hours may be required at times. Physical requirements include sitting, standing, walking, and lifting up to 25 pounds.

Benefits

• 401(k) with 5% match
• Medical, dental, vision, and life insurance
• Employee Assistance Program
• Flexible Spending Account (Section 125)
• Competitive paid time off
• Additional paid sick leave
• Tuition reimbursement

Ready to Be the Technical Link in Aerospace?

If you can bridge engineering, suppliers, and customers while keeping technical details moving forward, this is your role.

Apply now to step into a position where your expertise drives real outcomes across the aerospace product lifecycle.

Job Type: Full-time
Location: Cincinnati, OH 45215 (Onsite)