IT Assistant

OrthoCincy
Cincinnati, OH
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Job Type

Full-time

Description

General Summary: Provide hardware and software user and desktop support including computer, phone, printing, and scanning support. Monitor and respond in a timely manner to helpdesk support requests.

Essential Job Functions

  • Provide hardware and software desktop support, both in person and remotely for all locations.
  • Provide customer service and answer questions to resolve issues for employees in person, via telephone and help desk tickets.
  • Perform desktop/laptop imaging.
  • Perform other duties that may be necessary

Requirements

Education/Experience: Associates Degree in Information Systems or related field.

Other Requirements: Schedules will change as department needs change. Travel as needed.

Knowledge

Performance Requirements:

  • Knowledge of operating systems, word processing, database applications, spreadsheet applications, e-mail applications, and diagnostic utilities.
  • Knowledge of troubleshooting and operating computer equipment, servers, switches, and networks.
  • Knowledge of customer service related concepts. Knowledge of HIPAA and OSHA regulations.

Skills

  • Skill in organizing tasks.
  • Skill in using customer service skills.
  • Skill in problem solving.
  • Excellent adaptability skills.

Abilities

  • Ability to communicate effectively in user friendly terms both orally and in writing.
  • Ability to be a team player with effective interpersonal skills.
  • Ability to solve problems and work independently.
Posted 2026-02-03

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