IT Assistant
- Provide hardware and software desktop support, both in person and remotely for all locations.
- Provide customer service and answer questions to resolve issues for employees in person, via telephone and help desk tickets.
- Perform desktop/laptop imaging.
- Perform other duties that may be necessary
- Knowledge of operating systems, word processing, database applications, spreadsheet applications, e-mail applications, and diagnostic utilities.
- Knowledge of troubleshooting and operating computer equipment, servers, switches, and networks.
- Knowledge of customer service related concepts. Knowledge of HIPAA and OSHA regulations.
- Skill in organizing tasks.
- Skill in using customer service skills.
- Skill in problem solving.
- Excellent adaptability skills.
- Ability to communicate effectively in user friendly terms both orally and in writing.
- Ability to be a team player with effective interpersonal skills.
- Ability to solve problems and work independently.
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