Customer Care Representative

Customer Care Representative

Location: Townsend, DE (Onsite)

Schedule: Monday–Friday | 8:00 AM – 5:00 PM | 30-minute lunch

Work Environment: Call Center

About the Role

We are seeking a highly motivated Customer Care Representative to join our onsite team in Townsend, DE. In this role, you will provide exceptional service while managing a high volume of inbound customer calls. You’ll listen actively, resolve issues efficiently, and ensure every customer feels heard, supported, and valued. If you excel in fast-paced environments and enjoy helping others, we’d love to meet you!

Top Skills & Qualifications

• 2+ years in a customer-facing role, handling a wide range of customer interactions—from positive to highly escalated.
• 1+ year of high-volume call center experience (60+ calls per day).
• Demonstrated success in de-escalating complex or challenging situations with positive outcomes.
• Ability to pass a pre-employment assessment .

Key Responsibilities

As a Customer Care Representative, you will:

• Manage inbound (and occasional outbound) calls to address customer needs, questions, and issues.
• Provide accurate, efficient, and friendly responses, ensuring customers feel supported at every step.
• Use active listening to clarify details, resolve concerns, and calm escalated situations.
• Build rapport with customers and collaborate effectively with internal team members.
• Navigate job-specific software, scripts, databases, and tools to address a variety of inquiries.
• Meet or exceed call center performance metrics while maintaining exceptional service quality.
• Identify customer needs and make informed product or service recommendations .
• Participate in ongoing training to expand product, service, and company knowledge.
• Support internal functions including assisting in training, handling billing concerns, and taking on additional tasks or projects as needed.
• Review daily work order reports, assist with escalations, and provide team supervision when requested.
• Ensure accuracy, reliability, and full compliance with privacy regulations and company policies.

Job Type & Location

This is a Contract to Hire position based out of Townsend, DE.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Townsend,DE.

This position is anticipated to close on Mar 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.