Industrial Pumps & Controls Product Support Consultant

Why this role

Join a team that blends 160+ years of engineering leadership with a startup’s pace. At Ingersoll Rand, we build the flow-creation technologies that power life sciences, food & beverage, clean energy, industrial manufacturing, infrastructure, and more—backed by a portfolio spanning 80+ brands and an ownership culture that rewards initiative.

What you’ll do

• Serve as a global expert for customers using industrial diaphragm and piston pumps, electric pumps, pneumatic valves and cylinders, pneumatic logic, and air prep systems (filters, regulators, lubricators).
• Provide end-to-end technical assistance: product selection, specification interpretation, installation guidance, maintenance know-how, and advanced troubleshooting.
• Resolve field issues—coordinate repairs or replacements and raise escalations through our Quality Management System when appropriate.
• Support commercial teams by reviewing and proofreading product catalogs and technical literature.
• Influence new product development with insights on serviceability, quality, and reliability.
• Deliver demonstrations, oversee setup/installation, and lead training for distributors, end users, and colleagues.
• Create training materials and knowledge base content that scales support.
• Exercise service-related decision-making authority on behalf of the company.
• Troubleshoot electronic controllers and interfaces tied to pneumatic diaphragm and electric pumps.
• Coach customers on safety practices for electrical/electronic and pneumatic systems.
• Guide startups and commissioning activities to a smooth handoff.

What makes you successful

• Bachelor’s degree in Technical or Mechanical Engineering (or equivalent experience).
• 5+ years of technical customer support or application engineering experience.
• Customer service: You consistently exceed expectations.
• Communication: You translate complex product details clearly across verbal, written, email, and chat channels.
• Problem solving: You collaborate to identify root causes and act quickly.
• Hands-on know‑how: You’re comfortable with pneumatic and electromechanical systems—remotely and onsite.

Preferred extras

• Knowledge of pneumatic and electrical/electronic components and applications.
• Ability to interpret technical drawings, wiring diagrams, and written procedures.
• Ingersoll Rand certifications for Piston Pump, Diaphragm Pump, and Fluid Power.
• Exposure to PLCs, IoT, and SCADA.
• Spanish language skills.

Where you’ll work & travel

Corporate office location in Bryan, OH, with about 35% travel.

Pay

$54,000 - $81,000, commensurate with skills, experience, training, certifications/licensure, and location.

Benefits & culture

We take personal ownership seriously—of results, our communities, the environment, and our well-being. Expect medical and prescription coverage, dental and vision plans, wellness programs, life insurance, a strong 401(k), paid time off, and an employee stock grant—so you can thrive on and off the job.

Equal Employment Opportunity

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

About Ingersoll Rand Inc.

Ingersoll Rand Inc. (NYSE: IR) brings technology-driven excellence to mission-critical flow creation and industrial solutions across 40+ respected brands, performing in the most complex and harsh environments. Our people create customers for life through expertise, productivity, and efficiency. Learn more at .