Workflow Coordinator

TEKsystems is currently interviewing candidates for a workflow coordinator role with a local Dublin based client.

Description

This role involves timely and high-quality completion of tickets through various administrative tasks. Clear and proactive communication with case workers and all involved parties is essential, demonstrating trust, credibility and support ensuring tasks are completed effectively.

Position Responsibilities

• Provides support services to child welfare departments, including but not limited to records requests, document and data processing into state systems, referral support, community resource research, visit documentation, and case audits.

• Monitor, respond to, and prioritize incoming requests from agency staff, processing them as tickets and ensuring timely, professional communication throughout the process.

• Performs a range of administrative tasks to complete tickets, including but not limited to entering, reviewing, processing, uploading and maintaining documentation in state systems, ensuring accuracy and compliance of all requests.

• Assists with form completion and collects necessary signatures.

• Electronically delivers documents and items to appropriate parties or systems based on requests.

• Prepares reports, letters, and emails as needed, while monitoring email, text, and phone communications to ensure professional, timely and accurate responses.

• Communicates timely and professionally from beginning to end of ticket request to all parties involved

• Proactively communicates to workers to encourage submission of tickets and ongoing relationship to support work

• Documents work on each ticket clearly and frequently.

• Resolves tickets in a timely manner based on priority.

• Allocates 25% of time to specialist ticket types, such as case research, placement assistance, and supervision support.

• Maintain and update internal documentation to ensure accuracy and accessibility for other team members.

• Ensures client and case confidentiality.

• Promotes and fosters an environment and culture of inclusion and equity.

• Performs other job-related duties as assigned.

Required Competencies

• Skills and Abilities

o Efficiently manage time with a sense of urgency; strong organizational skills and attention to detail.

o Demonstrate self-motivation and resourcefulness, with the ability to multitask and adapt quickly to changing environments.

o Proficiency with computer equipment, including MS office applications and Microsoft Teams

• Core Competencies:

o Demonstrates ability to take action and follow through on issue resolution.

o Foster a collaborative work environment.

o Strong written and verbal communication skills; ability to communicate concisely and professionally with the intended audience.

• Interpersonal Skills

o Maintain confidentiality and handle sensitive information discreetly; build positive relationships with team members and clients from various backgrounds.

• Work Environment

o Willingness and ability to travel occasionally.

o Must be able to sit or stand for extended periods.

• Additional Requirements

o Valid driver's license, reliable transportation, and full coverage auto insurance

o Successful completion of a Bureau of Criminal Identification (BCI) and a Federal Bureau of Investigation (FBI) background checks

o Authorization to work in the United States

o Have a reliable cell phone available for communication as needed

Skills

Project coordination, Attention to detail, Task oriented, data entry

Additional Skills & Qualifications

Daily Responsibilities:

-Monitor and respond to messages from case workers via the messaging app.

-Create and manage tickets based on incoming requests.

-Rotate responsibilities with the team to manage the ticketing process.

-Handle typical requests such as records requests, which may require multiple follow-ups.

-Balance new tickets with ongoing follow-up tasks from previous days.

Performance Metrics:

Ticket Volume: ~150 tickets/month (~7.5 per day).

Time Management: Track time spent per ticket.

Considerations include complexity, number of follow-ups, and resolution delays.

Quality of Follow-Up: Training will be provided on how to follow up effectively.

Additional Details:

Schedule: 40 hours/week, onsite 3 days/week.

Contract Length: 6 months.

Experience Level

Intermediate Level

This is a Contract position based out of Dublin, OH.

The pay range for this position is $19.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Dublin,OH.

This position is anticipated to close on Jan 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.