Learning Environment Care Representative (Hybrid- Mansfield Ohio)

Learning Environment Care Representative - Are you ready to make a difference?

School Specialty is dedicated to transforming education for the better. Our success is fueled by a team of passionate innovators who are committed to making a positive difference in the lives of students. Are you ready to make an impact?

Job Summary: The Learning Environment Care Representative is responsible for delivering positive customer experience for clients who purchase loose furniture. This role involves professionally receiving, investigating, processing, and responding to customer inquiries.

Work Location:

• This will be an on-site/ hybrid role in our Mansfield location.

Compensation Information:

• Hourly range of $20-$23 plus an annual incentive plan.

What you’ll do:

• Supports customers’ or sales reps’ inquiries via phone, fax, internet, and/or mail regarding orders, returns, shipments, furniture products and services.

• Reviews customer orders, initiates tracers with carriers, no charge replacements, returns and/or credits, and coordinating necessary transportation.

• Partners with the sales team and solicits the sale of new or additional products or services where applicable.

• Partners with associates and/or School Specialty departments, and suppliers to assure customers’ expectations are exceeded.

• Identifies and resolves underlying root causes through research and analysis.

• Develops customer, supplier, and product knowledge expertise.

• Provides high-quality interactions and diffuses difficult customer situations in a professional manner.

• Meets or exceeds customer service performance metrics.

• Supports job-sharing responsibilities, ensuring coverage and assisting LE Operations, Sales, and other related departments as needed.

What we expect you to bring to the table:

• Excellent written, verbal, and interpersonal communication skills.

• Problem-solving skills and ability to resolve discrepancies.

• Strong organizational skills and the ability to manage multiple tasks.

• One year of Customer Relationship Management (CRM) software experience

Minimum Required Qualifications:

• One years of customer service-related work experience.

• One year of data entry and keyboarding experience.

• Consistent and regular attendance.

Education and/or Certifications Required:

• High School Diploma

Benefits Package : We offer a comprehensive benefits package including Medical, Dental & Vision (effective day 1), basic life insurance, disability coverage, PAID parental leave, wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401k, Educational Reimbursement, Paid Holidays, annual paid Volunteer time, and so much more!

We’re determined to positively impact the future, one child at a time.

If you share our passion, we need to talk.

Just imagine what we could do together.

Physical and Mental Demands:

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

Additional Information

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• School Specialty, Inc. is a Drug-Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
• EEO/AA including Vets and Disabled
• If you need reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information.

#LI-Hybrid

Job Grade: 9