Chimney Service Sales

Job Description

Job Description

A Chimney Sweep/Project Manager/Sales professional is a multi-faceted role that combines technical expertise, project management skills, and a strong sales and customer service orientation. This individual is responsible for not only performing the physical tasks of a chimney sweep but also for managing projects from start to finish and selling additional services and products to clients. This is not an installationA position but will require a knowledge of all aspects of chimney and fireplace functions which can be taught to the right candidate

Key Responsibilities:

1. Chimney Sweeping and Technical Services:

• Perform thorough inspections of chimneys, fireplaces, and venting systems to identify issues such as creosote buildup, damage, or safety hazards.
• Clean chimneys and flues using specialized tools, including brushes, rods, and industrial vacuum cleaners.
• Conduct minor repairs and maintenance, such as creosote treatments, repairing damaged masonry, and installing dampers and caps.
• Use diagnostic cameras to assess the chimney's condition.
• Adhere to all safety protocols and industry standards (e.g., NFPA 211) while working at heights, in confined spaces, and with potentially hazardous materials.

2. Sales and Customer Service:

• Act as the primary point of contact for clients, building rapport and trust.
• Educate homeowners on the condition of their chimney systems, explaining technical information clearly and concisely.
• Identify opportunities to upsell and cross-sell services and products, such as major repairs, new fireplace inserts, or other hearth products.
• Create detailed estimates and quotes for projects, closing sales and meeting revenue targets.
• Provide professional, accurate, and timely information on project status, order availability, and scheduling.
• Handle customer inquiries, complaints, and follow-up services to ensure client satisfaction.

3. Project Management:

• Manage a project from the initial inspection and sale through to completion by install team.
• Organize and collect all necessary information for a job, including photos, paperwork, and technical details.
• Coordinate and schedule visits with clients and team members.
• Maintain and update project orders and information in a management system.
• Ensure projects are completed on time and within budget, managing client expectations throughout the process.

Required Skills and Qualifications:

• Technical Aptitude: General knowledge of chimney and fireplace systems, including construction, components, and safety standards.
• Sales Acumen: Proven sales track record, preferably in the home services or construction industry. The ability to identify client needs and effectively sell solutions.
• Customer Service Excellence: Exceptional communication and interpersonal skills with a commitment to client satisfaction.
• Physical Stamina: The ability to work in physically demanding conditions, including climbing ladders, working at heights, and in confined spaces.
• Attention to Detail: Meticulous and thorough in inspections, cleanings, and documentation.
• Self-Motivation and Time Management: The ability to work independently, manage a busy schedule, and meet sales targets.
• Problem-Solving Skills: The ability to assess problems and recommend effective solutions.
• Valid Driver's License: A clean driving record and reliable transportation are essential for traveling to job sites.
• Certifications (Preferred): Certifications from organizations like the Chimney Safety Institute of America (CSIA) or the National Fireplace Institute (NFI) are highly desirable but not required to apply