Employee Assistance Program Account Manager

Company Description

IMPACT Solutions is widely recognized as a leader in the EAP field, serving a broad range of clients and industries. Through a high touch service-oriented approach, the IMPACT EAP has consistently achieved utilization 3-4 times the national average resulting in a high return on investment for our clients. IMPACT Solutions is a behavioral healthcare and people development consulting firm with an experienced staff of EAP, coaching, training and organizational development specialists. Since 1981, we have been helping organizations to succeed by empowering their people to thrive through solution-focused offerings. Our clients include corporations, colleges and universities, hospitals and school systems. Check out our website at

Job Description

Account managers provide services for client organizations including but not limited to consultation, education/training and case management. They interact with client contacts (typically human resource professionals) to offer recommendations/solutions to various organizational problems or issues. Account managers excel at developing and maintaining strong professional relationships with client contacts and internal colleagues. Successful candidates must possess strong clinical, logical and critical thinking, communication and relationship skills in addition to being able to easily adjust to constantly changing demands.

Essential Duties/Responsibilities:

• 30% - Account Management – Promote and facilitate EAP awareness and utilization including participation in benefit/health fairs, committee meetings, etc., manage CISD and onsite services, hold regular meetings with client contact to identify and meet service expectations, monitor utilization and identify trends.
• 20% - Administrative Responsibilities – Documentation of all services/consultations in data management system (EAPx), order promotional materials, generate quarterly/semiannual utilization reports, send monthly promotional outreach to client organizations.
• 20% - Consultation with Account Representatives – Advising and problem solving on employee issues and organizational issues.
• 10% - Education and Training - Facilitate new employee orientation, general EAP presentations and schedule, recommend and perform training/wellness sessions as requested.
• 10% - Counseling and Case Management - Management referrals including formal management, last chance agreement and fitness for duty
• 10% - General – On-call rotation, office support and backup, participate in special projects and organizational initiatives

Qualifications

Required: Master’s degree in social work, counseling or a related professional field; Must have Ohio counselor, social worker or comparable license/certification; strong organizational and excellent customer service skills, experience with Windows Office applications; must have excellent written and verbal communication skills, ability to manage multiple tasks on a daily basis; experience in handling confidential information.

Desired : EAP experience. CEAP certified.

Supervisory Responsibilities: N/A

Physical/Visual/Mental Requirements
The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to: interact in a professional manner with customers/clients, understand organizational culture, clinical and interpersonal issues that customers/clients may have and provide recommendations and professional feedback to identify solutions within their environment. They must be aware of and exhibit use of legal and ethical expectations of the counseling profession. Strong computer skills, writing and interpersonal communication skills are required. Ability to drive and access to a safe and reliable vehicle to attend customer appointments is necessary. Lifting and carrying promotional materials (not to exceed 20lbs).

Additional Information

All your information will be kept confidential according to EEO guidelines.