Computer Systems Analysis

Program Overview

About The Role

Peraton is seeking a Computer Systems Analyst to join our team in Brook Park, Ohio in support of the NASA Glenn Engineering and Research Support (GEARS) Contract team to support a research and engineering application support infrastructure. Peraton provides over 100 research and engineering applications and an accompanying IT support environment at their facility and contract station.

The selected candidate will work in a dynamic, team-based support environment as a member of our research and engineering application support team to provide the installation, configuration, integration and troubleshooting of COTS research and engineering applications throughout the NASA Glenn Research Center campus. The selected individual will directly support end-users and our NASA customer’s organizational specific IT needs.

Responsibilities of the position:

• Provides both remote and on-premises installation and support of research and engineering applications on end-user Linux, Windows, and Apple systems.
• Installs and documents procedures for research and engineering applications.
• Troubleshoots and recommends new and updates to software and computer hardware in office and lab environments.
• Records and tracks all work in the team’s ticketing system.
• Participates in operations and strategic meetings providing input on operational issues
• Coordinates with outsourced commodity IT providers.
• Provides input and responds to application and system IT Security related issues.
• Reports to management on issues and assigned projects.
• Recommends and participates in the development of the engineering application environment.
• Recommends computer systems specifications and compatibility requirements that fit with IT system architecture standards addressing research and engineering applications.
• Recommends and participates in the execution of data management techniques.
• Takes on projects and actions as needed.

Qualifications

Required Qualifications:

• Bachelor’s degree in a technical field and two years of experience, or in lieu of degree high school and six years of relevant experience
• Experience with the installation, configuration, integration, and troubleshooting of applications in a hybrid environment
• Understanding in the use of the Microsoft Office suite
• Skilled in basic desktop/laptop hardware and computer-based network troubleshooting
• Knowledge of network and information security (cybersecurity) and how to configure software applications to meet governance requirements
• Working knowledge of Linux, Windows, and Mac OS

Must be a US Citizen and successfully complete a U.S. government background investigation

Desired Qualifications:

• Virtualization and networking, Cloud solutions
• Familiarity with AI and ML
• Operating system training and certification
• Programming skills
• IT security training and certification
• Ability to work independently as a self-motivated individual showing both ownership of problems and initiative
• Strong interpersonal skills and verbal communication
• Creative and critical thinking, problem analysis and problem solving, and strong customer service skills
• Experience installing non-commodity applications at the user desktop (i.e., engineering and analysis applications)

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.