Relations representative - hospital
Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
Patient Relations Representative - St. Elizabeth Youngstown Hospital As a patient facing position, this role solicits and receives patient feedback on their experience during care in acute/hospital settings, and collaborates with leaders and stakeholders to achieve resolution of concerns. This role also develops recommendations on prevention of future concerns/grievances through trended data. Essential Functions- Collaborates at a facility level with key leaders and stakeholders to achieve early resolution of concerns.
- Develops and deploys problem solving practices to alleviate or reduce known trends to reduce overall concerns and grievances.
- Completes regulatory requirements for concern and complaint resolution.
- Maintains facility level reports for complaints and grievances, prepares reports for share with key stakeholders including facility, market, group and system leadership as well as quality and risk management.
- Receives patient feedback and concerns (through variety of methods/mediums) and proactively work toward resolution.
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
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