Project Manager - Consumer Bank Chief of Staff Office

Job Description

At JPMorgan Chase, our employees are dedicated to building lifelong relationships by helping customers make the most of their money and innovating to best serve our clients.

As a Project Manager in Chief of Staff Office, you will support a portfolio spanning regulatory & compliance oversight (including Retail Non-Deposit Investment Products (RNDIP)), employee recognition programs and fast-moving branch sprint projects across both tech-adjacent and operational/process work. The role requires excellent communication skills, flexibility, and comfort with ambiguity. Additionally, you will manage a rapid pace of change, be detail oriented, and possess a strong ability to influence & collaborate with various stakeholders at all levels of the firm.

Job Responsibilities

• Establish structure across a high-visibility portfolio by organizing priorities, maintaining a disciplined operating rhythm, and communicating progress in executive-ready formats; support leadership routines and forums through agenda and content development, materials coordination, and clear documentation of outcomes, decisions, and next steps.
• Lead the RNDIP Oversight Committee operating rhythm, including agenda development, materials coordination and consolidation, minutes capture and distribution, action item tracking to closure, and stakeholder readiness; deliver clear updates that surface decisions required, risks and issues, and next steps, ensuring follow-through aligns with firm expectations.
• Drive branch sprint projects from intake through delivery for week-to-month initiatives spanning tech-adjacent and operational/process work; establish plans and timelines, define scope and success measures, manage dependencies, coordinate implementation across partners, and validate delivered changes translate into intended branch impact.
• Run key recognition programs, including the Outstanding Performer Program, Fortress Controls, Branch Bravo eCards, and the Recognition Forum; manage cadence and scheduling, communications, stakeholder engagement, vendor coordination where applicable, and data validation/controls, while providing strategic input to strengthen adoption and effectiveness.
• Develop executive-ready communications and PowerPoint materials for leadership updates; support agendas and content for leadership forums, staff meetings, business reviews, and strategy sessions, ensuring clarity, concision, accuracy, and alignment to the message and decisions needed.
• Align and partner across Consumer Bank stakeholders (operational leaders, SMEs, compliance teams, and senior stakeholders) to drive execution; influence without authority, remove barriers, maintain disciplined documentation, identify risks early, escalate issues with solution options, and ensure transparent closeout with appropriate control rigor.

Required qualifications , capabilities and skills

• 3+ years of project management or equivalent experience
• Strong organizational, communication, and time management skills
• Ability to manage multiple workstreams simultaneously
• Experience in stakeholder management and cross-functional collaboration
• Proficiency in Microsoft PowerPoint, Excel, and Teams
• Strong written and verbal communication skills
• Fast-paced, results-driven work style
• Attention to detail with strong analytical capabilities

Preferred qualifications, capabilities and skills

• Experience supporting compliance, regulatory, or oversight programs
• Background in employee engagement or recognition programs
• Vendor management experience
• Familiarity with branch banking or retail financial services
• Familiarity with AI and large language model (LLM) tools
• curiosity for applying emerging technology to improve project delivery and team productivity

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.