BDC Customer Care Specialist

Serpentini Chevrolet of Westlake
Westlake, OH

Serpentini Auto Group is looking for a Full time BDC Customer Care Specialist to join our team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. This position responds to customer information requests, answer incoming sales calls ALL in an effort to set an appointment for an in store visit OR to secure a vehicle before their visit! - One evening AND every other weekend required $38,000-$72,000 per year! You will be utilizing, calls, texts, emails - So grammar and a comfort level with being on the phone is important ZERO Experience is ok - Great opportunity for a student or someone looking to supplement their full time income. Opportunity for advancement into other departments as our company INSISTS on home grown talent! Benefits

  • 401(k) plan
  • Paid time off
  • Opportunities for advancement
  • Employee discounts
Responsibilities
  • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Attend sales meetings
  • Maintain a professional appearance
Qualifications
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
Serpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 2025-08-28

Recommended Jobs

Service Advisor - Sharonville, OH

Rivian
Ohio

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to att…

View Details
Posted 2026-01-30

Warehouse Clerk (1st and 3rd Shift)

KDC/ONE
Johnstown, OH

Hiring : Warehouse Clerk ~1st Shift Opportunity (6:30am-3:00pm). ~3rd Shift Opportunity (10:30pm-7:00am).   Location : New Albany, OH. Department : Warehouse & Logistics.   Join o…

View Details
Posted 2025-12-16

Internal Auditor

Lubrizol Lubrizol Corporation
Wickliffe, OH

Role Type: Full-time Schedule: Enjoy a collaborative in-office environment 4 days per week, plus 1 remote day for flexibility. About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway…

View Details
Posted 2026-02-27

Restaurant Manager

Puttshack
Columbus, OH

About Puttshack:  Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini g…

View Details
Posted 2026-02-17

Data Product Architect

Qode
Ohio

Data Product Architect Location: Pittsburgh, PA / Dallas, TX / Cleveland, OH Workplace Type: Hybrid About the Role We are seeking a senior Data Product Architect to define and govern th…

View Details
Posted 2026-02-13

Retail Store Manager - Westerville

Plato’s Closet
Westerville, OH

We are looking for hands-on Retail   Store Management who enjoy working in a fast-paced resale store. If you are energetic, upbeat, and enjoy working in a fun, team-oriented environment this could …

View Details
Posted 2026-01-10

13628 - Market Manager (Professional & Industrial) - Cincinnati, Ohio

Kelly Services
Cincinnati, OH

Together we change lives. Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey y…

View Details
Posted 2025-12-03

Automotive Service/Store Porter - Entry Level

Classic Auto Group
Mentor, OH

Now Hiring: Automotive Service/Store Porter – Full Time  Classic Chevrolet Classic Cadillac Classic Mazda  Mentor, Ohio Classic Genesis Mentor, Ohio Classic Lexus & Classic BMW in Willoughby Hills,…

View Details
Posted 2026-02-16

Dry Van Trailer | No-Touch Freight | CDL-A Truck Driver

American Transport Team
Streetsboro, OH

CDL-A Regional & OTR Truck Driver – Weekly Pay + Home Time Options Job Type: Full-time Position: W-2 Solo Company Driver Trailer Type: 53' Dry Van Experience Required: 6 months of rec…

View Details
Posted 2025-09-01

Site Foreman

Titus Talent Strategies
Columbus, OH

Foreman – Dirt & Underground Utilities Geotex Construction Services | Central Ohio Geotex Construction Services is hiring a Foreman to step into a critical field leadership. This is a hands-o…

View Details
Posted 2026-02-24