Customer Service Rep

Job Description

Job Description

Description:

The Customer Service Representative serves as the liaison between customers, managers and sales representatives to ensure orders are entered in an accurate, timely and efficient manner. We are seeking an individual who has strong people skills and the ability to take the lead in process improvement. This position is located at our headquarters in Macedonia, Ohio, and will align with our Hybrid work model.

Responsibilities:

• Managing calls that come into the customer service phone queue.
• Providing customers with status updates, answers to questions and prompt resolutions of concerns.
• Maintaining a positive, empathetic attitude towards customers, internal and external employees.
• Willing to give feedback on and take lead of improvements for the customer service process.
• Accurately enter orders using our ERP system and prepare required shipping documents.

Key Challenges:

• Gain a thorough understanding of various pricing programs and product knowledge to ensure that customer’s expectations are met and exceeded.
• Maintain accuracy in a fast-paced environment.
• Build rapport while maintaining relationships with customers.
• Ongoing product knowledge training.

Qualifications:

• Associates degree and/or one to three years of Customer Service experience.
• Must be dependable, well organized and have strong people skills.
• Knowledge of the Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Epicor and Salesforce knowledge is a plus.

Working Conditions

• Full-time position with standard office hours.
• Flexibility may be required to support business needs
• This position is eligible for Hybrid work policy

TPC Wire & Cable Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.