IT Support Technician

Job Description

Insight Global is looking to hire an IT Support Technician to sit in Toledo, OH. The IT Support Technician is responsible for analyzing and troubleshooting computer technology issues for employees, fulfilling new hardware, software, and peripheral requests, and supporting other IT resources with project-based initiatives. This role serves as a first point of contact for technical issues across the organization and, at higher levels, assists with escalated support. Support may be provided in person, remotely, via email, or over the phone. All work is tracked through an enterprise service desk system.

Responsibilities:

• Serve as the first point of contact for technical issues throughout the organization; escalate issues as appropriate and assist with escalated support at higher levels.

• Perform on-site and remote technology setup, troubleshooting, and support, including computers, network devices, AV equipment, and software installations.

• Build, configure, deploy, and manage desktop and laptop systems.

• Assist with identity and access management, including Active Directory and security/access integrations.

• Analyze recurring technical issues and recommend or help implement solutions to prevent future occurrences.

• Review and assist with outstanding help desk items; at higher levels, lead analysis to identify trends and user training opportunities.

• Support asset management activities for the entire organization.

• Perform supplementary IT tasks, including technology installations, project work assigned by systems or network engineers, and coordination with third-party vendors.

• Perform other duties as assigned by the supervisor.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 2+ years' experience in a technical support or IT help desk role

• Demonstrated practical and technical knowledge of IT support tools, systems, and best practices

• Strong troubleshooting skills with the ability to comhrehend complex technical concepts.

• Excellent verbal and written communication skills, with the ability to communicate clearly with internal and external stakeholders. - Certifications such as CompTIA A+ or similar.

• Experience using Jira for ticketing system