Customer Experience Correspond

Position Summary

Provides first class customer service to both internal and external customers via telephone, email, and oracle platform while working in a team atmosphere.

Responsibilities

• Create and input quotation information for Original Equipment Manufacturer (OEM) customers and distributors
• Engage in active telephone contact with customers, PSC's and Field Sales Force: Orders, expedites, and technical inquiries
• Follow-up with emails and phone calls with customers and sales force - Initiate divisional cost estimates request (CER) for customers
• Investigate and bring to conclusion all customer debit requests associated with pricing conflicts
• Timely and accurate customer order entry - Evaluate, define, and process Authorization to Return
• Perform other duties as assigned

Qualifications

Qualifications

• Maintain a positive, empathetic, and professional attitude towards internal and external customers
• High volume telephone customer contact experience - PC proficiency (Microsoft Preferred)
• Strong verbal and written communication skills - Strong mathematical, organizational, and analytical skills
• Ability to work well in a fast-paced environment - Preferred Associates or Bachelor's degree

Qualifications

Physical Requirements

• Remain stationary at the computer for a minimum of 75% of the day
• Type customer orders and research information at a laptop/computer for up to 8 hours a day
• Consistently operates a computer and other office productivity machinery
• Must be able to listen to calls and verbally respond
• Ability to communicate information and ideas so others will understand.
• Must be able to exchange accurate information in these situations.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at or @parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

Drug Tests

Drug-Free Workplace In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.