SAP CRM Consultant
SAP CRM Functional Consultant
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10+ years of hands-on experience in SAP CRM functional consulting , including implementation, enhancement, and production support projects.
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Strong expertise in SAP CRM Order Management , including order creation, service requests, returns, credit memo, and debit memo processes.
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Extensive experience in SAP CRM and SAP SD integration , with a solid understanding of Order-to-Cash (O2C) business processes.
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Expertise in configuring and implementing complex pricing scenarios using SAP CRM standard pricing functionality.
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Experience integrating SAP CRM with other systems such as SAP Gateway, SAP BW, SMTP, Salesforce (SFDC), APIGEE, GCP, and middleware platforms.
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Strong knowledge of SAP integration technologies , including IDocs, ALE, RFC, EDI, and interfaces with non-SAP applications.
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Ability to create functional specifications, test scripts, and support SIT/UAT testing using tools such as ALM, Worksoft, ValGenesis, ServiceNow, and SharePoint.
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Excellent troubleshooting and analytical skills to identify and resolve complex functional and technical issues across integrated systems.
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Working knowledge of ABAP debugging and syntax to collaborate effectively with technical teams and analyse application issues.
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Strong communication, stakeholder management, planning, and team collaboration skills , with a Bachelor's degree or equivalent professional experience preferred.
Must-Have Skills
- SAP CRM
- CRM Order Management
- CRM-SD Integration
- Pricing Configuration
- IDoc / EDI / ALE / RFC
- Functional Specifications & Testing
- SAP Support & Implementation
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