Customer Care Specialist I
Job Responsibilities:
- Follow standard scripts and guidelines to perform tasks.
- Resolve common questions and issues; refer more complex items to higher-level staff for guidance.
- Possess knowledge of company products and services.
- May assess customer needs and suggest alternative products or services.
- Research contract issues to support departments such as Claims and Service Recruitment.
- Apply and develop basic skills relevant to the position’s procedures.
- Utilize problem-solving skills.
- Assess customer needs.
- Interact with customers effectively.
- Navigate and operate computer systems proficiently.
- Complete customer registrations.
Skills:
- Strong verbal and written communication skills.
- Active listening skills.
- Systematically gathers necessary information to evaluate alternatives before making decisions.
- Treats individuals with respect, regardless of personality differences or performance issues.
- Actively supports others to achieve common goals.
- Consistently meets deadlines and requirements.
- Demonstrates curiosity by seeking new information and asking questions.
Education/Experience:
- High School Diploma or GED.
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