Senior Analyst

Job Description

As a Senior Analyst on the Spectrum team youll play a pivotal role in driving innovation and ensuring operational excellence across our data platforms and customer-facing tools. Youll be responsible in leading innovation projects as well as providing consistent production support to the applications we support and to our partners. Each day presents opportunities to improve our data and business processes to achieve our companies goals.

The Senior Analyst delivers measurable value by driving innovation streamlining business processes and delivering exceptional customer service through operational excellence.

What Youll Do (Responsibilities):

Innovation

• Identifying opportunities to enhance our key backend platforms.

• Facilitate stakeholder alignment to ensure shared ownership and strategic direction.

• Facilitate workshops to capture business and IT partner objectives pain-points and opportunities translating them into world class processes and technology enablers.

• Author business process flows for the current and future state to help visualize process improvements and roles and responsibilities.

• Work with Product Management to review and approve Epics and Features for the IT team to development and reviewing user stories as necessary.

• Support Business Owners to define Go-to-Market Strategy for global platforms in the ecosystem.

• Participate in demos of software enhancements provide commentary and direction.

• Authoring Test Plans and Cases.

• Supporting business teams to execute test cases; reporting defects; re-testing.

• Support business approvals of software releases.

Run the Business and Operations

• Partner with the stakeholders to manage and innovate the Model Year Refresh process for international markets (outside the US and CA).

• Serve as the point of contact for internal and external stakeholders for issues discovered within the platforms.

• Conduct root cause analysis of data rules to identify issues and collaborate with the appropriate teams for resolution.

• Proficient in using ticket management systems to document and track software issues.

• Re-test bugs after resolution to close the topic.

• Manage and contribute to Bug prioritization.

• Escalate to the appropriate leadership teams as applicable.

• Grow Data Governance capabilities within the team.

Your Skills & Abilities (Required Qualifications):

• Bachelors degree in Business Marketing IT Management or a related field required.

• 5-7 years of experience in business operations planning or a related areapreferably within a large matrixed and/or global organization.

• Strong interpersonal and communication skills with demonstrated proficiency and confidence presenting to a variety of audiences including senior leadership.

• Proven ability to work independently while also building and maintaining strong relationships across all organizational levels.

• Track record of ownership in process management coordination and operational issue resolution.

• Experienced in planning and coordination capable of managing multiple complex initiatives under tight timelines.

• Strong attention to detail with advanced analytical and critical thinking skills to interpret data uncover trends and develop actionable recommendations.

• Comfortable navigating ambiguity and solving complex or non-standard challenges.

• Adaptable and effective in fast-paced dynamic environments with the flexibility to shift priorities as business needs evolve.

• Technical Proficiency

• Data analysis pivot tables charts and reporting using MS Excel

What Will Give You a Competitive Edge ( Preferred Qualifications):

• Mid-level to expert knowledge of GM Logical Language (GMLL) or similar Boolean logic systems including codes and restriction logic as it relates to vehicle configuration and/or pricing data

• Proven success applying methodologies such as Lean Six Sigma or Design Thinking to drive measurable process improvements.

• Data Governance Experience

• Experience using AI tools (e.g. ChatGPT Copilot) to automate tasks or generate insights.

• Development of executive-level presentations

• General productivity tools (Outlook Word etc.)

• SharePoint Online Content management and team collaboration

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

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All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

Accommodations

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Required Experience:

Senior IC