Senior Maintenance Technician Residential Portfolio

Job Description

Job Description

Salary: 28-32/hr

Most maintenance techs clock in, knock out a work order, and clock out. That's fine. But that's not who we're looking for.

We're looking for the person who fixes the leaky faucet - and tightens the wobbly cabinet handle while they're at it. The person who doesn't shrug and say "I don't know" - they say "let me figure this out." And when a newer tech is stumped, they pull them aside and show them how it's done.

Smartland is hiring aSenior Maintenance Technician who genuinely loves solving problems, takes real pride in their work, treats every unit like it's their own home - and is ready to lead a small team doing the same.

If you get a little fired up when something's broken and you can't walk away until it's right - keep reading.

This Role Is for You If...

• You've got 5+ years of hands-on residential or multifamily maintenance experience - enough to be dangerous with a wrench, and enough hard-earned judgment to lead others
• You've supervised or mentored other techs before - you know how to assign work, hold people accountable, and bring out the best in your crew without micromanaging
• You think outside the box when the parts store is closed and a tenant's heat is out - you find a way, safely, and follow up in the morning
• You take pride in doing it right the first time - cutting corners makes you cringe, and you won't let your team cut them either
• You don't need someone looking over your shoulder - hand you a work order list and you'll triage, delegate, execute, and document without being asked
• You treat tenants with respect - you knock, you introduce yourself, you explain what you're doing, and you clean up when you're done
• You want to actually build a career, not just collect a paycheck

This Role Is NOT for You If...

• You do the bare minimum and call it a day
• You disappear when the on-call phone rings
• You need to be told twice
• You think "that's not my job" when something needs doing
• You leave a mess behind or treat a tenant's home like a job site
• You've never led anyone and aren't ready to start

What You'll Actually Do

You'll be the person tenants are relieved to see at their door - and the person your team looks to when things get complicated. You'll lead 1-2 technicians across our portfolio of homes and apartments, keeping work moving, standards high, and your crew sharp.

Day to day, you'll:

• Lead and coordinate 1-2 maintenance techs - assigning work orders, setting daily priorities, and making sure nothing falls through the cracks
• Tackle service requests and emergency repairs - plumbing, electrical, HVAC, appliances, carpentry, you name it
• Complete unit turns on time and up to Smartland standards - patch, paint, repair, and get units rent-ready fast
• Perform inspections and preventive maintenance so small problems don't become big ones
• Assist with exterior repairs and maintenance as needed (candidates with exterior experience - we'd especially love to hear from you)
• Document everything in AppFolio - work order notes, photos, parts used - and make sure your team does the same
• Mentor junior techs, answer their questions, and help them grow - you remember what it was like to be new
• Coordinate with vendors when specialty work is needed and communicate professionally with residents and staff

What You Bring

• 5+ years in residential or multifamily maintenance
• Experience leading, supervising, or mentoring other techs - even informally
• Solid troubleshooting skills across plumbing, electrical, HVAC, appliances, and carpentry - you don't have to be a master in all of them, but you're not afraid of any of them
• Exterior maintenance experience is a big plus
• A valid driver's license with a clean record
• Your own basic tools and comfort using mobile apps for work orders
• The ability to lift 75 lbs and work indoors and outdoors in Northeast Ohio weather
• A positive attitude that tenants and teammates actually want to be around

What You Get

This isn't a dead-end gig. We invest in people who invest in the work.

• $28$32/hr based on experience
• Medical, dental, and vision insurance
• PTO + paid holidays
• A real career path: Senior Tech Supervisor -> Director. We promote from within and want to help you get there.

Schedule

• Full-time, Monday through Friday
• Rotating on-call (evenings/weekends) - because emergencies don't wait, and neither do you
• Travel between properties in your company vehicle