Collections Representative - 100% Remote

To work remote, must live in these states: DE, FL, TX, GA, MO

Collections Representative

Location: 100% remote, 1 week of training in Washington DC (travel/training are paid for)

Schedule: 8:00 AM – 5:00 PM

Employment Type: Long term

Position Overview

The Collections Representative plays a key role in protecting organizational assets by managing delinquent loan accounts, collecting overdue payments, and recovering collateral when necessary. This role requires strict adherence to all regulatory requirements, including BSA/AML , Loan Policies , and Fair Lending guidelines . You will work directly with members, internal teams, and external agencies to resolve delinquencies and maintain account accuracy.

Key Responsibilities

• Monitor and manage daily Overdraft Privilege Program (ODP) reports.
• Resolve internal and external ODP-related inquiries promptly.
• Collaborate with members and Collections Agencies to set up Fresh Starts and maintain accounts.
• Process charge-offs and escalate significant concerns to the Collections Manager.
• Contact delinquent accounts via phone and mail to bring loans current.
• Counsel members using organizational policies and the Fair Debt Collections Practices Act (FDCPA) .
• Analyze borrower financial situations to determine hardship modification options.
• Collect on returned checks, delinquent property taxes, and negative share accounts.
• Submit delinquency loan activity reports to the supervisor.
• Work through the daily overdraft list and partner with customers on payment solutions.
• Provide information on banking products and assist branches with account issue resolution.

Essential Skills

• Minimum 1 year of banking collections experience , preferably in consumer lending.
• Ability to work on a computer throughout the day.
• Collections experience is required.

Additional Skills & Qualifications

• Previous banking or credit union experience.
• Strong phone communication skills and comfort with direct conversations.
• Ability to navigate computer systems and access customer accounts efficiently.
• Must be willing to complete required assessments.

Why Work Here

• Competitive benefits including 401(k) match , pension plan , and comprehensive medical, pharmacy, vision, and dental coverage .
• Affordable healthcare options.
• Hybrid work schedule available after 6 months (alternating office/remote).
• Upon conversion to full-time, employees receive 8 hours of PTO .

Work Environment & Training

• Standard schedule: 8:00 AM – 5:00 PM .
• Contract-to-hire role with a 120-day initial contract.
• Training held in Washington, DC , including:
  • One-day orientation
  • Seven-day new hire training program
  • Additional training as needed
• Parking is not provided; however, Reston staff receive up to $15/day reimbursement for commuting during training.

This is a Contract to Hire position based out of Wilmington, DE.

The pay range for this position is $21.50 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wilmington,DE.

This position is anticipated to close on May 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.