Regional Claims Advocate Leader

Description

The Opportunity:

The Regional Claims Advocate Leader is a client facing, managerial role responsible for providing direction and oversight for all claims account handling within a given region or geographic designation. In addition to policy language interpretation, coverage analysis, advocacy and dispute resolution, the position will act as the escalation point for all complex claims related matters within the region.

In This Role You Will Execute On:

• Effectively manage the skill set of the assigned Claims Advocates, identifying areas of strength and success, along with areas of opportunities for future learning. Conduct job performance appraisals and reviews of assigned Claims Advocates.
• Demonstrate support for the Hylant Claims Vision by suggesting and recommending ideas that better the internal processes and procedures and provide for continuous improvement.
• Professionally and thoroughly represent Hylant claims capabilities to both prospects and clients in meetings and presentations, thereby promoting opportunities for revenue growth.
• Advocate for and consult with Hylant clients and prospects on complex claims issues crossing multiple lines of coverage.
• Provide a second level of defense for denials or ROR’s being addressed at the Claims Advocate level, escalating claims to the Claims Practice Leader and Management when necessary.
• Execute a Written Service Plan, where appropriate, that supports the Written Service Timelines established in the Client Engagement Strategy.
• Design Special Claim Handling Instructions and deliver Claim Review summaries and Audit formats that reflect the client’s needs for communication and information flow and demonstrate the value added by your involvement in the client’s claims processes.
• Evaluate performance and make recommendations to help Hylant clients achieve their desired goals and objectives.
• Maintain a working knowledge of carrier or TPA RMIS systems and provide access to or support for the assigned Claims Advocates development and learning.
• Identify, recommend and execute claim consulting opportunities for prospects, new, or renewal clients in support of the Hylant future revenue growth initiatives.
• Advance carrier and market relationships by participating in meetings, boards, educational training or other similar events or occasions.
• Perform other duties and special projects as requested.

In This Role You Will Need:

• Bachelor’s degree plus a minimum of ten years property and casualty insurance experience including a minimum of five years' experience managing claims OR equivalent combination of education and experience.
• Active Property and Casualty insurance license (or ability to obtain within 100 days of employment).
• Prior managerial or supervisory experience preferred.
• Insurance designations (CPCU, CIC, AIC, ARM, etc.) a plus.
• Excellent written and verbal communication skills.
• Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions.
• Must be legally authorized to work in the United States.

Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 21 offices in eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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