Corporate Supply Chain Specialist- Tier II Service & MRP Specialist

This position is seated in Bellefontaine Ohio but will report to AGC Automotive North America in Farmington Hills, Michigan.

Get to Know Us:

AGC Automotive Americas (AANA) is a leading supplier of automotive glazing for the OEM and aftermarket industries and is part of the AGC Group, the largest global glass supplier employing more than 50,000 worldwide in approximately 30 countries.

**Culture

:

**

Expectations are high and team successes are celebrated. We believe in the power of skilled, engaged, and united teamwork backed by open, honest communication. Integrity matters most and is essential for building trust with teammates and with customers.

**Location of Position: **

On-Site- Bellefontaine, OH

**Travel: **

10%-25%, including Canada and Mexico, rarely international

Summary of Position:

As our T2 Service Specialist, you will be the central leader ensuring our customers receive the service parts they need, right when they need them. You will orchestrate the entire process—from forecasting and ordering parts to managing inventory and supplier relationships. This is a high-impact role where you will use your expertise in SAP and data analysis to drive efficiency, guarantee excellent customer service, and directly contribute to the success of our operations.

Key Responsibilities:

• **Drive Customer Satisfaction:

  ** You will be the key point of contact for service orders, ensuring clear communication and timely shipments to provide an excellent customer experience.

• **Master the Supply Chain:

  ** You will manage relationships with suppliers, oversee the procurement of parts, and use your analytical skills to forecast demand and maintain efficient inventory levels.

• **Own Key Processes:

  ** You will be responsible for implementing and sustaining our material planning (MRP) and data analysis (ASN) processes within SAP, making a direct impact on our operational efficiency.

We are looking for someone who has experience with:

Service Order Management:

This role holds full ownership of Service Order Management, from strategic development to daily execution. You will develop and maintain policies and procedures to meet OEM customer service requirements while actively managing relationships with customers, Tier 2 suppliers, and AGC plants to prevent backorders. This includes forecasting needs, ordering components, and managing service parts inventory across multiple locations. Furthermore, you will conduct audits of business partners to ensure process compliance, communicate the status of all orders to every level of the organization, and own the daily Request for Delivery Adjustment (RDA) process for key customers.

**Data-Driven Operational Excellence: **

You will drive operational excellence by leading data-driven improvement initiatives across our supply chain. This involves monitoring key performance indicators (KPIs) like fill rate and on-time delivery, while also leading cross-functional teams to diagnose and solve system issues causing ASN errors. By collaborating with internal divisions and Tier 2 suppliers, you will continuously implement, monitor, and measure shipping and inventory processes to ensure maximum accuracy and efficiency.

**Inventory Control & System Integrity: **

This position takes ownership of achieving perfect inventory accuracy. You will lead collaborative initiatives to eliminate inventory variance at both Tier 2 sites and glass plants. Success in this area is directly tied to ensuring system integrity, which includes supporting the maintenance of our MRP system and coordinating SAP system upkeep within all Tier 2 locations.

**Qualifications & Knowledge Desired: **

• AA or AS Degree desired

• 3+ years related experience in Supply Chain or related field

• 3+ years related experience in Automotive Industry

• Previous experience with Materials Requirement Planning systems

• Forecasting and/or scheduling experience, preferred

• Previous experience in aftermarket supply chain, preferred

• Knowledge and working experience with:

  • Microsoft Office, with demonstrated expertise using Excel proficiency

  • SharePoint

  • SAP- must be familiar with inventory management system

  • TS.COM-ASN, TMPROM’s, TSCS modules, etc.

• - - Demonstrated ability to communicate effectively, written and verbal, with all organizational levels

  - Experience presenting analytical results in a clear, organized manner to support management decisions.- Consistently delivers accurate, timely results while operating with minimal direction- Ability to analyze complex information, resolve issues, and make or propose data driven decisions- Capable of fostering positive working relationships and driving outcomes in collaborative team settings
  

**What Can AGC Offer You? **

• Competitive compensation

• A structured bonus plan

• Medical, dental, and vision coverage

• 401(K)

• Generous PTO program

• Discount programs

• Opportunities for growth

If you would like more information or are interested in applying submit your resume and salary requirements at:

[AGC Automotive Careers (

](file://agcna.net/site$/Farmington%20Hills/Human%20Resources/Job%20Postings/AGC%20Automotive%20Careers%20%20(

Visit

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*to learn more about AGC.

Equal Employment Opportunity Employer - To be considered applicants must be legally authorized to work in the United States without sponsorship.