Customer Service Specialist POST NUMBER: 424543
Key Responsibilities:
- Handle calls, process orders, manage databases, issue credits, and expedite orders.
- Identify customer needs and ensure satisfaction through effective communication.
- Serve as the main contact for customers and sales reps, building strong relationships.
- Address complaints, provide solutions, and ensure timely follow-up.
- Administer pricing, collaborate with procurement and engineering, and manage supply chain requirements.
- Keep records of interactions, quotes, and customer accounts in CRM systems.
- Proactively engage with customers and manage specific account activities.
- Complete other tasks and special projects as needed.
Qualifications:
- 2-4 years of customer support and order management experience (steel industry preferred).
- Strong communication skills and proficiency in MS Office (especially Excel).
- Ability to handle multiple tasks in a fast-paced environment.
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