Operations Support Specialist
- Performs ongoing, scheduled store audits to ensure business operations and practices are in compliance with agreements and brand standards. Documents and communicates areas of concern; partners with operators on the development and execution of performance improvement action plans.
- Provides post-opening on-the-job, onsite training and certification to Operators and their employees. Operational Support Specialists will train using the current operations guide and any other KK-provided training collateral.
- Coordinates the rollout of key promotions and new products/systems, including plans New Store Openings and schedules project implementation, anticipates and resolves implementation issues, ensures effective integration/coordination with other initiatives, provides training; troubleshoots problems, and ensures ongoing follow-up visits.
- Proactively identifies Key Performance Indicators, problem solves, and follows through to resolution. Communicates with Operators on the benefits of running a high performing operation and the value and potential return in making sound investments in the business by influencing decisions and holding the team accountable to commitments.
- Works cross functionally with the Launch and Sales teams to vet new locations and ensure transition from NSO launch to growth phase is optimal.
- Communicates with other departments at KK to provide insight and consultation on operational issues; participates in the evaluation of rollouts to ensure continuous improvement and refinement of processes.
- Assists Operators with quality concerns including receiving credits on mishandled or poor-quality KK products, equipment or services.
- Demonstrates proper food service knowledge, best sanitation practices, POS comprehension, and other related issues.
- Assist in set up and working trade shows.
- Responsible for proper understanding and following all company policies/procedures as outlined in the Company Handbook.
- High school diploma or GED
- 1 year experience in multi-unit Operations in preferred hospitality or retail industry
- Valid driver’s license with a clean driving record
- Ability to travel up to 80%
- Ability to travel overnight
- Ability to lift 50lbs on a regular basis, stand for long periods of time, drive for long periods of time, bend, twist, and work on a ladder
- Strong verbal and written communication skills
- Demonstrates Krispy Krunchy Core Values
- Be All In
- Have ImPECKable Standards
- Love What You Do
- Be a Good Egg
- Together We Win
- Demonstrates willingness to change direction, remain flexible based on business needs
- Meets, with intent to exceed, established KPIs
- Ability to build and maintain relationships with customer base
- Demonstrates collaborative skills and the ability to work cross-functionally
- Strong analytical, diagnostic, and root cause identification skills
- Critical perspective and observation of store-level execution elements; marketing, merchandising and brand integrity
- Proven prioritization, presentation, time management, project management and planning skills
- Effectively cope with change, shifts gears comfortably, decides and acts without having the total picture; able to handle risk and uncertainty in a professional manner
- Remain calm under pressure and act in an ethical manner at all times
- Proficient in MS Office Suite, Internet applications
- Self-motivated and goal-oriented with a strong personal drive for success
- Inspiring personality
- Effective teamwork skills
- Genuinely friendly interpersonal skills
- Problem Solving skills
- Leadership
- Having Fun
- Integrity
- Strategic Planning
- Detail-oriented
- Medical, Dental, Vision Insurance
- 401(k) with company match
- Wellness Program
- Unlimited Paid Time Off
- Ongoing Team Member Development
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