Customer Service Email Agent
:
Job Overview: The primary responsibility of the position is to answer incoming customer service emails and calls and to provide an exceptional customer experience to our customers while attempting to help resolve their issues/concerns. Selected candidate will be responsible for composing accurate and detailed email responses and entering case information into various software programs.
Core Job Responsibilities:
- Providing an exceptional customer experience to our customers via phone or email
- Data entry of accurate and detailed information into the Customer Service claims database
- Reviewing and making necessary changes and/or updates to loyalty accounts.
- Maintaining knowledge of the ever-changing promotions that have an effect on our customers.
- Resolve Speedway Mall (online) inquires and issues.
- Monitoring Speedway Social Media accounts and responding as the Voice of Speedway.
- Must be able to work weekends
Minimum Requirements
Education Level: High School Diploma, additional education a plus.
Work Experience Desired : Previous customer service and/or call center experience would be helpful. Bilingual or speaking Spanish a plus.
Other Skills:
- Excellent verbal & written communication skills.
- Professional email and phone etiquette.
- The ability to multi-task and function in a fast-paced work environment.
- Strong problem-solving skills.
Recommended Jobs
Registered Nurse-Clinical Nurse Educator
Summary The two Educator positions are located at the Wilmington VA Medical Center in the Education Department. One position is for the Outpatient clinics and CBOCs. The other is for the Acute Car…
Product Director- Data Privacy & Consent Management
Job Description The Privacy Consent Management team covers online tracking, privacy preferences and acknowledgements applications and services to support compliance with existing and future privac…
Pharmaceutical Account Specialist-Rare Disease/ Metabolic
You have what it takes: a competitive drive coupled with exceptional sales ability. The Metabolic Account Specialist position requires a seasoned biopharmaceutical sales professional who can effec…
Hardscape Foreman
Job Description Job Description Be able to read a site drawing. Set up and use a transit to establish grades for a project based on the worksite. Understand the fundamentals of hardsc…
Healthcare Planner
Job Description Job Description Description: Are you a seasoned healthcare planner with a passion for shaping cutting-edge healthcare environments? We are seeking a Medical Planner to lead and…
General Laborer
Interview: No Interview. Resume reviewing for offer Shift: 12 hour rotating shift (3 on/3 off; days and night rotation every 28 days) 6:30 am to 6:30 pm and 6:30 pm to 6:30 am - Shift schedule at…
US Cell Therapy National Field Medical Director
Location: Field Based - US The US Cell Therapy National Field Medical Director (NFMD)leads the field medical strategy for US Cell Therapy Medical Affairs . This role is responsible for shapin…
Physician- Pulmonologist - Outpatient w/ sign-on bonus!
ChristianaCare is seeking a BE/BC Pulmonologist to run our new pulmonary practice in Middletown, Delaware. The ideal candidate is someone who wishes to practice mostly outpatient pulmonology, with s…
Structural Engineer
Job Description Job Description An industry leading multi-disciplinary team is looking for a Senior Structural Engineer for their Columbus team! Responsibilities: Coordinate structural…
Manufacturing Operator
About us At Aptyx, your products are our purpose. You can rely on us to deliver quality, complex manufacturing solutions at scale to bring your mission-critical components and devices to lif…