E-Commerce Coordinator- Gahanna, Ohio

Join a growing, community-focused retail team as an E-Commerce Coordinator in Gahanna, Ohio! This part-time position (25 hours per week) offers the opportunity to play a key role in expanding the company’s online presence while supporting in-store operations. The company is a well-established brick-and-mortar business with a thriving digital shop, providing a collaborative environment where creativity, organization, and initiative are valued. As an E-Commerce Coordinator, you will help bridge the gap between in-store and online sales, ensuring a seamless customer experience and contributing to the company’s continued growth.

Responsibilities

• Prepare, photograph, and upload inventory to the online store in accordance with company guidelines and standards.
• Organize and manage all inventory related to the online shop, ensuring accurate tracking and efficient storage.
• Develop and implement best practices for inventory management and organization.
• Respond to customer service inquiries for the website, including handling returns and email communications.
• Prepare items for shipping, ensuring quality packaging and adding personalized touches such as handwritten thank you notes.
• Coordinate packaging and shipping of outgoing products, including transporting fulfilled orders to shipping facilities as needed.
• Order necessary materials and supplies to support online operations.
• Merchandise products on the sales floor after online uploads are complete.
• Analyze Shopify reports to identify trends, best practices, and opportunities to improve online marketplace performance.
• Drive online sales and strive to meet or exceed established sales goals.

Qualifications

• Experience or coursework in photography, e-commerce, technology, social media, or merchandising is a plus.
• Familiarity with online merchandising and social media platforms such as Facebook and Instagram.
• Excellent communication skills for effective collaboration with team members, management, and customers.
• Ability to work a flexible schedule based on business needs.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Exceptional time management skills to ensure timely and accurate order fulfillment.
• Proactive approach to addressing and resolving product, service, and marketplace issues.
• Ability to analyze reports and dashboards to gain insights into marketplace performance.
• Physical ability to perform tasks such as typing, bending, reaching, lifting up to 40 pounds, and transporting orders to shipping facilities.
• Visual acuity and coordination for inspecting and photographing items for online posting.