ADMINISTRATIVE SUPPORT SPECIALIST

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ADMINISTRATIVE SUPPORT SPECIALIST

Filling from applicant pool 44-74

Administrative Support Specialist Water Resources Department - Customer Service Pay Range 10; Starting Hourly Rate $17.09/hr Non-Bargaining, Classified Position, FLSA Non-Exempt 8:00 AM - 4:30 PM Monday - Friday Clermont County offers a great benefits package to its full-time employees including, but not limited to:

• Paid Holidays - 11 days per year
• Paid Sick Leave - 15 days per year with unlimited carryover of unused days
• Paid Vacation - up to 5 weeks with 25 years of service
• Paid Personal Leave - up to 3 days per year
• Tuition Reimbursement Program
• Student Loan Forgiveness - Public service employees may be eligible for student loan forgiveness through the Public Service Loan Forgiveness (PSLF) Program
• Health, Dental and Vision Insurance (single to family plan options to fit your needs)
• Life Insurance - $25,000 at no cost to employee; option to purchase supplemental coverage for self and spouse/child(ren)
• Long-term Disability - at no cost to employee
• Ohio Public Employee Retirement System - Employees contribute 10% of salary and employer contributes 14%. (Employees do not pay federal social security tax from income; all contributions go directly towards OPERS.)
• Supplemental Deferred Compensation Plans - employees may contribute to tax-deferred supplemental retirement accounts.

High school diploma or GED equivalent; two courses in keyboarding and two courses in data entry; OR one year work experience in an office setting; OR six months work experience in a position similar to Administrative Support Specialist. Must be familiar with office practices and procedures and government structure and processes. Must possess above average communication skills. Duties are performed seated, standing, or walking at will. Job requires no more than normal physical abilities such as lifting no more than 25 pounds and normal visual and hearing acuity. Work is performed in a standard office setting with adequate lighting, heating and ventilation.

• or education, training, and/or experience in an amount equal to the Minimum Qualifications stated above.

Operates high-level computer-based, word processing and other software applications to provide a variety of complex or technical information. Prepares confidential reports, analyzes information and prepares summaries. Prepares responses to inquiries and complaints relayed from County Commissioners Office and the general public. Tracks, records, and reports customer complaints utilizing available systems. Provide service to customers as necessary in multiple formats (phone, counter, correspondence, etc.) including follow up effort requirements. Understands and analyzes all account activity, including, but not limited to bill calculations, other fees, payment processing and adjustments. Recognize problems and take appropriate actions to resolve. Accurately prepare necessary account adjustments. Post account payments, prepare daily reports and analyze and resolve any discrepancies. Assists with special projects. Maintains communication link with all WRD functions and county agencies regarding status of services and maintenance efforts. Creates new customer accounts and schedules meter installations for new customers. Ensures timely and accurate installations as requested by customers. Assists with the development of procedures and provides input on department policies. Proofreads reports, documents, correspondence, and other materials before mailing. Assists with employee training and development. Monitors inventory and maintains acceptable levels of supplies. Verifies invoice amounts against original orders and prepares for supervisory signature. Performs routine clerical tasks (e.g., gathers data, prepares reports, searches files) as needed. Maintains department records/information system in conformance with county policy. Works alone or with other persons in short- or long-term team projects to resolve problems or conflicts in any area of county operations or to complete assigned projects at the direction of any county supervisor or Department Head when assigned. Participates in cross-training and maintains proficiency in area of cross-training as necessary. New and other related duties as assigned. Reports safety/risk management issues to immediate supervisor.

Location : WATER & SEWER COMBINED SERVICE

Posting Start : 06/06/2025

Posting End : 12/31/9999