Customer service manager
What You Will Do At ODM
Office: Operations Bureau: Business Operational Support Classification: Customer Service Manager (PN 20099618) Job Overview As the Eligibility & Special Projects Manager in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include:- Leading and managing a unit responsible for processing Medicaid eligibility renewals, determinations, and data corrections in the Ohio Benefits system
- Managing unit projects for completion and accuracy and report to bureau leadership
- Reviewing and evaluating state and federal policies and regulations on Medicaid eligibility and provide training and technical assistance to team
- Reviewing and preparing reports to ensure compliance with Medicaid eligibility policies and procedures
- Coordinating development and implementation of procedures for special eligibility determination completion
- Or equivalent of Minimum Class Qualifications for Employment noted above.
- Delivering a personalized care experience to more than three million people served.
- Improving care for children and adults with complex behavioral health needs.
- Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
- Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
- Ensuring financial transparency and operational accountability across all Medicaid programs and services.
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