Customer service manager

State of Ohio Jobs
Columbus, OH

What You Will Do At ODM

Office: Operations

Bureau: Business Operational Support

Classification: Customer Service Manager (PN 20099618)

Job Overview

As the Eligibility & Special Projects Manager in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include:

  • Leading and managing a unit responsible for processing Medicaid eligibility renewals, determinations, and data corrections in the Ohio Benefits system
  • Managing unit projects for completion and accuracy and report to bureau leadership
  • Reviewing and evaluating state and federal policies and regulations on Medicaid eligibility and provide training and technical assistance to team
  • Reviewing and preparing reports to ensure compliance with Medicaid eligibility policies and procedures
  • Coordinating development and implementation of procedures for special eligibility determination completion


12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency; 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency; 1 course or 3 mos. exp. in public relations; 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making; 1 course or 3 mos. exp. in public speaking, speech or communication; 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.

  • Or equivalent of Minimum Class Qualifications for Employment noted above.


Job Skills: Customer Service

Organization

Medicaid

Agency Contact Name and Information

[email protected]

Unposting Date

Oct 6, 2025, 10:59:00 PM

Work Location

50 W Town St

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$29.34/hour

Schedule

Full-time

Work Hours

8:00 am - 5:00 pm

Classified Indicator

Classified

Union

Exempt from Union

Primary Job Skill

Customer Service

Technical Skills

Customer Service

Professional Skills

Leading Others, Teamwork, Verbal Communication, Written Communication

Agency Overview

About Us:

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.

Responsibilities

Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

  • Delivering a personalized care experience to more than three million people served.
  • Improving care for children and adults with complex behavioral health needs.
  • Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
  • Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
  • Ensuring financial transparency and operational accountability across all Medicaid programs and services.
Posted 2025-10-09

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